Dispatches from the New World of Work

Is Mac Going Mainstream?

In its May 12th cover story, "The Mac in the Grey Flannel Suit," BusinessWeek confirmed that Apple has finally made some promising inroads into the corporate market in the last year. As a long-time Macophile and anti-PC-er I'm thrilled to see more company Macs. According to research data from the Yankee Group, 87% of surveyed companies now have some Apple computers in their offices, compared to 48% two years ago—due in large part to the iPhone's success in gaining new Apple customers. Meanwhile, Microsoft's problems with Vista, the latest version of its Windows operating system, have further weakened the MS hegemony and encouraged corporate users to upgrade to Mac.

But as the article points out, Apple CEO Steve Jobs, who wouldn't even comment on the BusinessWeek story, may not be that anxious to get the grey flannel business. Why? Because a corporate sales strategy would require both an expensive sales & support staff and a willingness to modify Mac product designs to suit the conflicting demands of corporate buyers. Apple is doing just fine without these hassles, making high margins catering to students and artists who will pay extra for the Apple cool. Budget-conscious CIOs may not be as accommodating.

If you were Steve Jobs, what would YOU do?

Disruptive Financing

The financial loan market has taken a lot of heat these days. There is not a lot of alternative loan financing for small businesses, but according to the News & Observer, peer to peer financing is starting to catch on. People who need to raise cash put bids out on the Internet for the amount they need and the interest rate that they want to pay. Different people, or those specializing in lending, decide if they want to back the loan or not. No banks, no brick, no mortar. Just another portal on the Internet making inroads into the financial market.

This is an interesting concept in a market where financing hasn't changed much in years. As George Hofheimer, chief research officer at Filene said, "There is so little innovation in traditional consumer finance that anytime something new like this comes along, it is a rarity and something to watch." So, let's watch to see if this disruption takes hold.

WWI, or Web War One

The September issue of Wired is, as usual, chockablock with SWR—stuff worth reading. I was "taken" (mesmerized!) by "WWI," the story of last May's full-fledged cyberattack ("botnet attack") on Estonia, the most wired country in Europe. Among the savvy members of this Blog community, perhaps I'm the last to know the story—but the "imbedded journalist" (more or less) tale of the attack, a true attack on national sovereignty orchestrated by the Estonians moving a WWII Russian war memorial, was stunning in both the details and the implications thereof.

If you buy the journalists' story—and I can't see why one wouldn't—this was indeed WWI, and we are woefully unprepared, and in fact uninterested in being prepared on an appropriate scale, for what will doubtless be a Dark Black Swan in our collective futures, tomorrow at dawn or a decade from now. The results of said failure to prepare on an appropriate (BIG!) scale could be calamitous.

Sad to say, the lack of attentiveness to the cyberassault problem, like the ineffectualness of many of our anti-terrorist measures, heats up the "survivalist" in me—which ain't so pretty.

A Consummated Love Story

Okay. Okay. It's old hat. Antediluvian even. But at the end of 2006 I once again salute Google. Above I wrote "all men are created equal." I felt confident in my wording, but only 99.4% confident. (And understood the dire consequences of screwing up.) So, of course, I went to Google. And there before my eyes appeared, sans reindeer: "Results 1 - 10 of about 802,000 for 'all men are created equal.'" As usual I "hung around" for about 15 minutes chasing various strands—after I'd gotten my confirmation.

I do love that. Thanks, Googlers one and all.

And One More Time ...

It's obvious.
It's boring.
But it's also neither of those things.
It's actually stunning.

Headline, right column, page 1, Wall Street Journal, 27 November 2006: "Seeking an Edge, Big Investors Turn to Network of Informants. Mark Gerson Assembles Web of Moonlighting Managers."

I suppose in the old days (pre-1995, say) investors or investors' reps could have hung out at bars near plants to ask hair-down workers or even bosses what was going on inside. In fact, there's no doubt they did just that. So "this" is not new—but as usual these days, "Internet Scale" dwarfs all that came before.

In this case it's Mark Gerson, "a networking wizard who has done for professional investors something akin to what Match.com has done for the nation's singles. He hooks up current and former middle managers from hundreds of companies with professional investors desperate for an investing edge." (The Journal reports that Mr G's network includes 180,000 members!)

Needless to say, some employers are duly concerned ... but this is one more genie out of one more bottle that, no matter how intense immediate pushback, is not going to be re-stuffed into said bottle.

Yes, this sort of thing is becoming commonplace. Still, every time I read a story like this, and see yet another barrier to transparency fall, I am both amused and amazed.

Welcome to Web 2.0.
Or Web 3.0.
Or Web 9.83.
What fun it all is!

(NB: Speaking of "transparency," I felt its bite a few days ago. I wrote an email that, I grudgingly admit, contained a "little white lie." Before pushing the send button, I realized that my likely Blog postings would give me away. Fortunately, the hovering finger was withdrawn in time. Yet another "lesson learned, circa 2006.")

Modern Age ...

You know it's a new world when ...

When you are sitting on the can with a computer on your lap, attached to All Known Things (the Internet), and reading the Wall Street Journal online at 3 a.m.—and the subject is new cell phones dedicated purely to Skype ... which can cut one's (my!) mega-int'l phone bill upwards of 95%. New product idea, guys division: airport & restaurant urinals with embedded wi-fi/email capability.

(NB: Speaking of urinals, Urinetown may be the funniest-saddest-best play I've seen in a long time. Incidentally, I/we saw it at the Weston Playhouse in Weston, VT—one of those handful of amazing regional theaters where the quality of productions literally equals Broadway's.) (NB: Speaking of TechTime, our new puppy has an implanted chip.)

Speaking again of TechWorld, on a flight from San Francisco, I ran into my pal Kevin Kelly, tech uber-guru and founding Wired editor and, far more important, incredibly good guy. It's nice to see someone who's not as young as he used to be still waaaay ahead of most everybody in what's been declared (by me, among others) a "young man's/woman's game." Kevin is also "one of those people" with whom, even though you haven't seen 'em in 10 years, you take up the last conversation you had with them mid-sentence from where you left off.

Outlet Rage!

I've spent hour after hour in airline clubs in recent weeks (years, decades). Lately I've a new phenomenon (or maybe I'm just paying attention for the first time). Ever so many of us are working assiduously for our 45 minutes or 2 hours on our Laptops. "Mini-offices" are almost always full. Okay. But it's the absence of Wall Outlets that is becoming a source of tension. I collided with a guy in the Chicago Red Carpet Club as we ungracefully plunged for the last outlet in the joint. It wasn't the first time I'd seen such a thing—or, frankly, participated in it. Only the TSA proscription on knives, pointed objects in general, and guns has kept lethal forces at bay.

The Road Never Closes

Two hundred years ago, a man named Mendel of Rymanov reminisced about quieter times:

"As long as there were no roads, you had to interrupt a journey at nightfall. Then, you had all the leisure in the world to recite psalms at the inn, to open a book and to have a good talk with one another. But nowadays you can ride on these roads day and night and there is no peace anymore."

In our age of 24 hour connectivity, the road really never closes. (As I write this at 12:15 A.M. in San Francisco.) Does it interrupt peace of mind? What would Mendel say today?

AirPost 15 March

Just playing. On the way home from Bucharest (via Frankfurt). Flying Lufthansa. They (alone?) have FlyNet—and I just created an account. (A+ for ease of sign-up.) We are currently flying over the Irish Sea, heading for the North Atlantic.

Sending an email Blogpost from 11K meters (to me) is very cool.

How Do I Hate Thee, Let Me Count ...

Okay, I'm online, wireless, from the BA lounge in Heathrow. And that's a good thing.

But ...

Ye gads BT (BT Openzone) made it as painful as possible. Consider: Long layover, so I wanted to buy three hours. Required to buy three vouchers, one hour each. Each has its own username and password. Ridiculously complex passwords and ID. Typical password (CASE SENSITIVE!), szUXPxc3w8. (My user name that hour is the memorable 83167759.) Then the system rejected my Visa card the first two tries, requiring me to thrice start afresh with data entry. All in all, the transaction took about 15 minutes—only an unholy thirst for connectivity kept me in the race.

Today's exam, spurred by BT: Call or email your company, or perform a Web transaction: Is said transaction a gen-u-ine "Wow Experience"?

(All this also makes one-me wonder about the ATT-Bell South link-up. Just what we need, a monster-size, near monopolist, devoid of incentives to kowtow to the customer.)

Web Power Redux

Not that any of what follows will surprise you. Nonetheless it as usual reminded me that it is a spanking new world. Speech to Aetna tomorrow. Long Google search. Great stuff, sure. But to get a flavor of "Aetna world," I even found myself reading legal documents from wee lawsuits from single individuals about a tiny topic (not to the litigant, of course) involving some aspect of claims handling or settlement. The "flavor" I picked up was priceless—and so, so easy to obtain.

A+ in Usability. Motley Fool. I wanted to dig pretty deep, and as is often the case (and fair, as I see it) I had to register to make an archival search. The registration and confirmation process took les than 30 seconds—and I'm a very slow typist. Kudos!

Re PowerPoint discussion of a couple of days ago, fonts.com is very cool.

Web = Ubiquitous = Duh.

Playstation Power

I just picked my 13 year old son up from a friend's house, where he was watching the Chicago Bears lose an NFL playoff game. He is really bummed out.

The entire way home I heard about poor play from the Bears' cornerback, missed calls by inept refs, and the unfortunate interception near the end of the game. And then he told me the worst part: "Now the Bears are going to be rated low in Madden 2007." "Why does that matter so much?" I asked. "Now when I want to be the Bears they won't win very often."

Web Love!

An unwanted (I thought) Web email I just received just offered me a "FREE 90-day supply of Serenity." Wow! How could one resist?

Blue + ? = Green

Technology, culture and behavior seem to evolve together. Years ago, we started to see people walking through airports talking on cellphones with headsets. In order not to seem like wierdos talking to themselves, these folks would routinely hold the headset microphone to their mouths, so you could clearly see that they were on the phone.

Then people dropped their hands from their headsets, assuming you'd know they were on the phone because of the cord dangling from their ear. After a while, the introduction of the bluetooth headset took away that cord, but by then nobody was self-conscious anymore, and it became commonplace to see people walking through airline terminals talking without shame to an unseen companion.

But now, at least for men, social norms have relaxed to a new level. Many times in the past year I've walked into an airport men's room and seen a lone man standing at a bank of urinals, actively engaged in a hands-free conversation with someone hundreds of miles away, presumably with a hidden bluetooth headset in his ear. These people inevitably speak in extra loud voices, as people speaking on cell phones in public often do. So, it's hard not to hear about the latest deal they're trying to close, or the new investment idea they're discussing.

I guess the call of the greenback makes it difficult to wait two minutes to make the call. After all, cash is king. But, I personally refuse to take part in this latest cultural development. And, I'll hang up on anyone who calls me if I hear the sounds of the airport bathroom in the background.

Naiveté!

Hate to make this post because it betrays both my wholesale ignorance and stupendous innocence. I take no notice of the numerous "mail delivery failed" emails that arrive and for which I simply press "delete." In an idle moment today, or by accident, I clicked the read icon, and then puzzled through the email. It was 14 pages of gibberish, except for the address section at the top. What was being returned was an email from my very private address that I had sent to aprasad.ahd@omamconsultants.com. Omamconsultants may well be legit; on the other hand, they may be planning to destroy the world ... and have hijacked my email address as part of the convoluted process.

There's not a damn thing I can do, as far as I know, but it did send literal chills up & down my back ...

Browser Plus

Some Firefox folks have broken off to develop their own browser called Flock. It's still in a pre-beta version and as they say, 'not for the faint of heart.' But keep an eye out for this launch. It's a browser that incorporates a lot of your everyday tasks on the computer. This is gonna' be cool.

Bionic Man, Almost

Another inspiring speaker at PopTech was Todd Kuiken (pronounced kyken), Director of the Neural Engineering Center for Artificial Limbs at the Rehabilitation Institute of Chicago. Todd's working on making prosthetic limbs work more like real limbs by taking nerve endings and growing them into chest muscles to allow the limbs to behave in a more human fashion. Most mechanical limbs only operate in one dimension at a time. Todd's mechanical arms can operate like a real arm. Two problems: They're heavy. And slow. And so they're not quite ready for prime time.

But as Jesse Sullivan says, "The Wright brothers' first flight didn't go that far, either." Jesse is one of Todd's research patients. He was a lineman who lost both arms at the shoulders when he touched a 7200 volt power line. The guy is an inspiration. Very funny. He's from Tennessee, and when Dr. Kuiken mentioned that one of his other research subjects was from the same state, Jesse replied, "I guess we're just accident prone there." More about Jesse and his work with Dr. Kuiken is here.

Pop!Tech 2005

Just got back from my first Pop!Tech Conference in Camden, Maine. And still feel overwhelmed by what I encountered. The reason for the event is to explore how new ideas and new technologies can make a better future for all the citizens of Planet Earth. And while I'm not going to try to review all of the speakers, I might blog occasionally about those I thought were particularly powerful. Also, you can go here to check out what other bloggers are saying about the conference.

In a section of the conference called "Big Fixes" Cameron Sinclair, a Scottish architect spoke about Architecture for Humanity, a non-profit organization he founded that promotes architecture and design solutions to humanitarian crises around the world. Powerful speaker, and unlike a number of the speakers before him, he had really good slides. But we don't have access to them. One thing I'm going to suggest is that speakers' slides be made available to the audience. (Hey! That's what we do here at tp.com, right?) The current project he spoke about is the Siyathemba Soccer Club project.

The challenge is to create the "perfect pitch," a soccer field/outreach center for the youth of Somkhele, South Africa, who are three times more likely to become HIV positive than youth in other parts of the world. The field will be home to the area's first girls' football league.

Talk about passion. The way this guy talks about the projects they're doing around the world makes you want to drop everything you're doing to volunteer to work on one of these life-saving projects.

Who Needs the FBI?

Don't worry about FBI or CIA snooping. Let's save 'em the trouble and do it ourselves! As I headed to Russia I read an article in the Sunday Times (London) titled "Electronic detective keeps tabs on roving family." It starts this way: "A wall-mounted screen that allows busy families to keep track of each other's movements is being tested by Microsoft. Researchers call it the 'Whereabouts Clock.' They say it was partly inspired by a magic clock that appears in the Harry Potter novels." Bottom line: A flashing Technicolor screen, linked to mobile phones (inert or active), will feature personalized icons displaying the up-to-the-nanosecond location of one and all.

Hey, why not an implant at birth?

Sage Wisdom

Although she has lived 80 years, my aunt, Roslyn Alexander, is anything but old. An actress for many years, she can still be seen on stage in Chicago frequently, doing 3 shows this year alone, and appearing over the last few years at prominent theaters such as Steppenwolf and Victory Gardens. So, her comments don't come from one who is just out of step with the times ...

This evening, the conversation turned to the avalanche of emails people face every day at their jobs. She said, "Just because we can connect, should we? I hear people on their cell phones ask, 'What did you do today? Nothing? Ok, I'll call you later.' Are we just afraid that if we're alone we might have to think? If we have a bad thought, are we afraid we can't face it? Or are we afraid we'll have no thought?"

Connections

Darci Riesenhuber of Tom Peters Company has submitted blog entries before, but Cathy posted for her. Now she is listed as the author. Welcome, Darci.

I just attended a WIT (Women in Technology) event where my friend, David Nour (www.nourgroup.com) spoke about his trademark concept, Relationship Economics. He told a story about introducing two colleagues to each other. One, a lawyer who'd been with a large firm for five years, had never met his colleague who'd worked at the same firm for nearly 10 years, until David introduced them to each other! (Obviously a very large firm.) But, think about it ... how much knowledge is wasted, talent goes unrecognized, best practices aren't shared in an environment where colleagues don't spend enough time out of their 5'x5' spaces to connect with their own peers. Then suddenly I’m struck by the irony ... I'm at an event whose target audience is people in the technology sector ... listening to how communication between individuals is broken. People don’t know how to establish, nurture, and leverage relationships. So, I ask you ... with so much "connectivity" how can we not be connected?

NYT OP-ED #1

Tom Friedman started his op-ed piece in today's New York Times by suggesting that he'd run for office on a one-issue platform: He'd promise to make America's cell phone service as good as Ghana's.

Friedman points out that our technological infrastructure is actually falling behind the rest of the world—in addition to frustrating cell phone coverage, our broadband connectivity has fallen to 16th in the world. As he points out in his book, The World is Flat, the advantages we've grown up enjoying in the U.S. are evaporating, and these technological deficiencies will have a direct result on our wealth and productivity.

Ask he asks in the article, do we depend on private companies to provide better connectivity for us, or is it not in their interest to make access easier and more ubiquitous?

A month ago I opened my laptop in a coffee shop in a 150 year old building in Jerusalem and was immediately connected to the Internet, for free, because the center of town has been set up for wireless access. The only place that has happened to me in the U.S. is the Roanoke Airport—not exactly the center of our universe.

Do You iPod?

Will it be world domination next by the iPod?

Listening the to BBC's Radio 4 last week, I heard an animated conversation led by Dylan Jones, Editor of GQ magazine, who has recently published a book called iPod, Therefore I Am.

What interested me about the conversation was not the standard debate about the disruption that Apple has created in the music industry's business logic, it was the impact that this (apparently miraculous!) product has had on the lives of some people.

I say some people, because I am in the category of human being that has yet to succumb to the lure of the iPod ...! Jones contends that the iPod has transformed his relationship with music and the role that it plays in his life. Others in the studio enthusiastically agreed, which led me to wonder just how long I can continue to live life without one!

Are you an iPod enthusiast? What makes it special for you, and how has it affected your habits?

Or are you more like me? Wondering what the heck is so special about this little gadget? Surely it's just a modern day Walkman, isn't it?

Just Desserts for Rick?

Speaking of GM, the Wall Street Journal claims that Toyota is "fast on its way to challenging General Motors as the world's biggest car maker." GM's CEO Rick Wagoner, as I recall, recently said that his market research clearly supported More & More SUVs, because consumers weren't fazed by gas prices. On the other hand, the Journal article (07.13) I just cited says the cornerstone of Toyota's "Beat GM" strategy is ... Hybrids! New president, Katsuaki Watanabe, is quoted as saying that hybrid technology "is now a core technology." The U.S. car industry went into eclipse 30 years ago when, after the first Oil Shock, it missed the small car surge. History seems inexcusably to be repeating itself. I guess Wagoner will have to pray that his "give away the cars" marketing ploy will carry the day for his junk-bond rated firm.

What a bunch of bozos! (Lutz excepted—see above.)

Apple: Intel Inside?

Much of the business world and all of the tech world are on "the edge of their seat" about Apple's possible switch from IBM/Motorola chips to Intel chips.

You can keep up with the news in many places, but Dan Gillmor's Bayosphere blog and Slashdot and Scobelizer are great sources to be reading on the subject today.

Gadget Freaks Take Note

I don't buy all that much from Herrington's or Sharper Image, but I spend endless time with their catalogs. I just got my first firstSTREET catalog. Cool stuff! I went berserk. For instance, legal police radar jamming devices are so good now that Rocky Mountain Radar offers to pay for any ticket you get while using their device (for the first year of operation). Somehow, that appeals to me ...

iPod People

Andrew Sullivan's written an interesting piece about how isolated and lonely we seem to be these days. He wonders if we've turned into the iPod People, as he describes a recent stroll through New York:

There were little white wires hanging down from their ears, or tucked into pockets, purses or jackets. The eyes were a little vacant. Each was in his or her own musical world, walking to their soundtrack, stars in their own music video, almost oblivious to the world around them. These are the iPod people.

I noticed this when I went skiing this past week, especially obvious were the iPod teens on the ski lifts, staring into space like zombies, seated next to me.

Can a product change a society so fundamentally, or is this product showing us something about our society that was always there?

A Worrisome Reminder of Tech-dependence

Board my BA flight in Boston last night, headin' for London & Zurich. Set up my computer, and prepare for a necessary 6-hour work session. Slide updates. Thinking-via-PowerPoint. Etc.

Whoops.
Crash.
Big time.
Not a peep out of my Gateway.
Go through my entire repertoire of diagnostics.
Nothing.
Stone DEAD.

And my B/U Dell is in my checked baggage ... and I haven't tested it in 6 months. What do I do? PANIC. Not "panic," but ... PANIC. As in, full-fledged, clinical Panic Attack. Sweaty. Heart palpitations. Will #2 work? Just how backed-up am I? ("Mostly" doesn't somehow feel all that re-assuring.) My desktop on my Gateway represents, I'd guess several thousand hours of work, perfectly arranged. Oh shit!

Arrive London. Want to get some patches going ASAP. Try to place a call on my new, super-duper (PRICEY!) Verizon world-phone. Access denied. OH SHIT.

Hey, here I am in Interlaken working via my B/U Dell. Nonetheless, what transpired—physically & emotionally—was a startling reminder of Tech-Dependence, 2005 Style! And I'm not so happy about that. There are of course the easy fixes. Redouble my back-up practices. Keep #2 in my carry-on, and check it routinely. Stay pissed off at Verizon—nothing new there. But in a way that's the least of it. I don't like being this wed to my gear—and I'm no Gearhead. But what is one to do? Actually, I worked with Pen & Notebook on a paper outline for a couple of hours—and did some good work. Maybe I'm in a PowerPoint Rut? Hmmm. I'll think on that.

Real Estate Joins Club Crushing Competition! Big Time!

Upon being questioned by a member of the audience concerning slipping commissions, I drew a rueful laugh when I snippily retorted, "Get over it." I added, "Be thankful for how long your Monopoly lasted, and when you do hold your Weeping Party, don't invite Stockbrokers—their fee structure means they can hardly afford Cab Fare to your whinging party, so the sympathy will doubtless be in short supply."

Truth is, I had a ball during my 90th and Last seminar of the year—to the Very Progressive ... Houston Association of Realtors. Texans are fun to be around to begin with, and I as usual got a great kick out of dealing with yet another Profession coming ... Under Direct Siege. After years of an almost guaranteed 6% commission ... The Web Has Arrived. I spent hours patrolling the likes of LendingTree.com, ZipRealty.com, ServiceMagic.com, HomeLoanCenter.com, HouseValues.com, forsalebyowner.com and homedepot.com. The array of online services, advisory to turnkey, is staggering ... and growing daily-exponentially. (And attracting aggressive players like Barry Diller and Cendant.)

Some 70% of prospective RE residential purchasers now start their search for home & agent on the Web; those who so utilize the Web spend on average 1.9 weeks with a live Realtor, vs 7.1 weeks for the non-Webbies. Realtors pay 25% or so—a Big Deal—of their fee for on-line generated leads from 3rd-party providers, and commissions in general are more like 4.5% than 6% these days and headed for the Rio Grande. Talk about trauma-for-traditionalists! (The industry, including Houston, sports a, shall we say, sizeable share of Gray Hairs.)

The Houston Association of Realtors, typically considered best-in-breed nationally, has its own brilliant & aggressive & high-investment Web site, HAR.com. Unlike many of its sister associations, HAR is urging members to progressively live with and take advantage of the changes; other associations are following the futile "genie-back-in-the-bottle" approach, and frequently using their formidable local political clout to shut down public-listing sites in their locales. Talk about baying at the moon! Eventually, the courts will stop the silliness, but not before the Luddites lose another few years playing defense.

My Tom-message was fourfold: (1) The Web is here to stay/You ain't seen nothin' yet. (2) Make the Web and the New Services your allies & partners, make them work for you, not vice versa. (3) The old commission structure is DOA—get on with life. (4) Respond to competition by Leaping Up the Value-added Chain ... and offering Irresistible Experiences of the Cirque du Soleil variety.

As some of you know, I just returned from England where I participated with Saatchi's Kevin Roberts in a Microsoft Webinar on KR's powerful-profound Lovemarks idea. I hawked it like crazy yesterday, as I did with Lawyers a few weeks ago. I demanded (Can a consultant "demand" anything?) that my Newfound Houston Realtor Pals begin 2005 by responding to my 2 questions: (1) WHAT'S THE "DREAM" THAT YOU OFFER? (2) How do you become a ... LOVEMARK?

I insisted I was not "talking at" my Clients, but "with" them. Hey, I, too, am caught in exactly the same pincer movement: (1) On the high end, the "guru market" supply-side is outpacing the demand-side. (A recent Variety story claimed there are 150 speakers priced at or above $40,000 a pop—up from 1 when I effectively invented the "guru industry" 20 or so years ago.) On the other/lower end of the-my market-spectrum, eLearning is eclipsing classroom training at an extraordinary rate. All fine with me! I well know that I must work night & day—including this Blogging—on my Lovemark!

Welcome to 2005, Realtors. (And Lawyers.) (And "management gurus.") (And just about everybody, including the hundreds of thousands in the "I've Been Outsourced2005 Ranks.")

Come in, Houston!
Message:
Think/Obsess "Offense."
Become a Lovemark!

NB: Houston/HAR, thanks for making my Grand Finale2004 a Peak Experience! And being such gracious Hosts!

NB2: For those interested in this market, see the Wall Street Journal (12.06.2004) piece "It Will Still Take Time, But Net Is Modernizing Home Buying, Selling."

Early Verdict II

Microsoft's challenger (beta.search.msn.com) to Google looks pretty good. Design is gloriously clean.

Firefox Rocks!

Not that I'm any kind of expert on this front, but I've started using Firefox as my browser and it's fast and clean. An article from today's Boston Globe, "Web power to the people," confirms that I'm not the only one changing my access road to the Web.

R.I.P.

Had a burial ceremony on the Farm (VT) near my studio. I opened an old-ish "techie casket," and next to my 17 Beloved 35mm Slide Trays from another age I ceremoniously dumped 8 Beloved Floppy Drives. They suffered the brutal life-on-the-road with seldom a complaint ... but their time has passed. R.I.P. And: Many cheers for the Tech Revolution that makes the unimaginable ever more imaginable by the day.

I Hate Spam, Redux

Love your neighbor. Respect your fellow man. Yes, I generally feel that way. But, let me tell you about a few people I don't like.

I don't like Joseph Vickers, who wrote me "Re: Account # 4339Q." I don't like Lindsey Dwyer, who wrote me about "Xanax-Valium-Cialis Deals Here." And Dr. Felicia Quintero, MD, who also spammed me about medications, should (if she actually existed) have her medical license revoked. And I hope that Rae Hutchinson, who wants to sell me a Rolex watch, has a major server crash today and can't send 1 million emails tomorrow.

Talk Amongst Yourself

You may have seen me before—I'm the guy in the airport departure lounge using a hands-free headset with my cell phone, but holding the phone to the side of my face anyway. Why? So I won't look like a weirdo talking to myself.

Ah—but I think I can stop worrying about how this looks, if observed practice is a sign of social acceptance. In my first half hour in the Frankfurt, Germany, airport this morning I saw people walking through the terminal talking to themselves in at least 3 languages, with their inconspicuous headset cords and cell phones hidden in pockets and the folds of jackets.

Do you feel funny talking to yourself like this in public?

The Sum of All Fears

Now I know the peril of cell-phoning from one's car. And I've lived to tell the tale. Barely. The problem is not that we're pretty competent at using the cell phone—it's that once-every-10-years moment-of-truth. Was driving from VT to Boston yesterday afternoon. Approaching the city, near Concord. (As in Lexington and ...) Calling Susan, to coordinate my arrival.

Then ...

About 500 (?) yards in front of me, out of the blue (and the sky was blue), a guy simply spins out of control, does 2 or 3 360s. He ended up hanging from an embankment. I ended up undamaged (car or body) on the other side of the 4-lane road.

That is, nothing happened.

But the plain fact is that I did my evasion bit a fraction of a second, or a second or even 2 seconds, later than I would have had I not been phoning.

I escaped.
This time.

Lesson here?

(And don't give me the "hands-free" equipment retort! I WAS DISTRACTED. PERIOD. AND I AM ALMOST NOT WRITING THIS AS A RESULT.)

Something Phishy?

Here's a quiz from Mail Frontier to test your "phishing radar." The article at darwinmag.com says that 28% of U.S. adults inaccurately identify phishing or "spoof" emails, which is why the number of phishing attacks keeps rising. (The Anti-Phishing Work Group reports a 52% increase in unique phishing attacks in just one month.) So take the quiz, or pass it on as a warning to someone more gullible than you are.

The Web (& Google) Are True Wonders

Reminded of this again. Google Niels Bohr to confirm, for the above Post, that he won a Nobel. (He did.) Sixty seconds later I am immersed in the Complete Text of his 1922 Nobel acceptance speech. WOW!!!!!!!!!!!!!!

How Things Change

I was listening to Steely Dan on my iPod today, and heard a familiar line in a new way:

"Rikki don't lose that number, you don't want to call nobody else. Send it off in a letter to yourself."

In 1974, sending a letter to yourself seemed a very odd and obscure thing to do. But how many of us today send ourselves voicemails or emails? We all do!

I've even noticed different styles people use when leaving themselves messages. I'll admit to a quick, curt, no-frills monotone on reminder voicemails I leave to myself ("Call Larry, get dog food"), while other people (like my wife!) are much more polite to themselves, saying "hi" and "bye" and using warm vocal inflections.

Which style are you?

Kudos to BusinessWeek Online

Preparing for a speech on mass marketing. Remembered a BusinessWeek cover story of a few months ago. Went to BusinessWeek.com (I'm registered), and then to archive. Quickly found the story. (No great surprise.) But, Wow, what a fabulous collection of Online supplements—about 3 or 4 feature-length supplements, such as interviews with the chief marketing officer at P&G and McDonald's. Easy to access. Great Total Package. Nice!

Communications 101

If IM, Skype, and text are verbs in your vocabulary, you won't need this information. However, if teenagers and techies seem to be speaking a language you don't understand, here's a communications tutorial from the New York Times that will help. Written from the point of view of a college student explaining it all to his parents, the article makes text messaging, instant messaging, video chatting, and internet phone calls easy to understand. (It even addresses Mac/PC compatibilities.) When you're ready to try it, here's another site with about 250 text messaging abbreviations that will come in handy.

Even if you decide to stick with "old-fashioned" cell phones and email, at least you'll know what your kids are talking about. IYKWIM.

Re-imagining IT Services

Business techonologist Wilhelm Hamman of Computer Associates Africa cites Tom's PSF (professional service firm) model in his itweb.com article about on-demand computing. His conclusion about what it will take to transform the IT service business to meet the demands of on-demand computing:

We need entrepreneurs focusing on enabling the new, laying the foundation for transformation and fighting the battles for the brilliant men and woman that produce extraordinary products and services in the IT department today. Forget the old MBA models generated for the industrial age, and accept the new thinking engulfing our age. It's the business of change, innovation, young people, new technology and great products and service.

Somewhere in Johannesburg, there's a well-read copy of Re-imagine!

Six Degrees

        OF SEPARATION MADE EASY ...

Forbes (August 16) has a great little article, titled "I'll Introduce You," on software start-ups such as Spoke Software and Visible Path. They help sales folks, HR recruiters, and others figure out who knows whom how well in the company's ecosystem, which can abet the process of making contact. (Beats cold calling is one key message!)

Sophisticated algorithms help judge how closely various folks are linked to others by measuring such things as email and phone traffic, weighted by such variables as how rapidly an e-mail is responded to, or by determining if someone in our company is a physical neighbor of someone on a target company's payroll. Yup, a little freaky ... but that's no surprise by 2004!

Tagging Credit

Infineon believes its break-through idea on RFID technology will create sand grain sized tags soon. Which means everything could be tagged. So you enter a shopping mall ... pick up all the stuff you want ... leave the shopping mall and NEVER STOP AT CHECK-OUT. The info on the smart tags immediately uploads to a server which itemizes your purchases, distributes the info to the various stores, and accesses your credit card verification. Ooopps. That is if you have credit card verification. While I love this technology, it does mean the digital divide is increasingly becoming a financial divide. The divide used to mean having enough money for a computer and access. It now may mean having enough credit.

Young folks struggle to manage credit. Over 1.6 million Americans filed for personal bankruptcy last year. This doesn't take into account the 1.2 billion or so on the planet below the poverty level.

Some claim this type of technology will enable a leveling of the literacy field. But what about the financial field? Love to hear from some of you about this.

Reef to Tank

NPR's story of the journey of tropical fish from coral reefs to aquariums got me to thinking about flat screen panels and webcams. Found a bunch of sources like these, WebCam Central, WebcamSearch, Webcam-Index, etc. An alternative to a live tank in a home, restaurant, or office might be a live window on a variety of fish and other animals you are not likely gonna want to house and feed (see elephants at Zulucam).

Navy Chocolate Boom

Put Ben & Jerry together with Penn State and the US Navy and whaddaya get? A refrigerator that uses sound waves to cool. Tres cool.

Feynman, Pister, ZigBee

December 29th, 1959, Richard Feynman gave a talk entitled "There's Plenty of Room at the Bottom." While the world turned their gaze to the cosmos (Sputnik had launched two years earlier), others gazed at the space within. Feynman contemplated atomic scale devices and today, Kris Pister and the team at Dust Networks are amplifying Feynman's speculations. The ZigBee Alliance is even developing communication standards for dust. Imagine ways in which smart dust could change everything.

Plenty of Room at the Bottom

Our friend Dave Dorff emailed us this fascinating speech by Physicist Richard P. Feynman with the following comment, "Here's a piece of history—may take some concentration to read (at least it did for me)—but considering it was written in 1959, it's enormously insightful for today's science and technology."