Dispatches from the New World of Work

Special Presentation: The Customer Comes Second

This new PPT titled "The Customer Comes Second" acts as a follow-up to last week's Post.

Event: Skillsoft

Tom's closer to home in Watertown, Massachusetts, speaking for SkillSoft's Leadership Development Channel. Featuring best-selling business authors, experts, and CEOs—those who can have the biggest impact in motivating and challenging the thinking of learners, Leadership Development Channel is a collection of on-demand programs (videos) in multiple learning formats designed to help organizations develop their managers.
You can download the slides here:
Skillsoft, Watertown, MA

Event: London Tom Day

Today, Tom's in London sharing the stage with our Cool Friend Kjell Nordström, with the theme being "Look Beyond Change." Presented by old friends Benchmark in partnership with Tom Peters Company!UK, it should be a great day! As always, the slides are available here:
Excellence. Always. Benchmark/TPC!UK, London

Keystone Seven

In the course of the last few weeks, in addition to "live events" (e.g., Johannesburg, Mexico City), I've been working on a set of "Keystone Presentations," seven to be exact. Fact is, they collectively amount to a significant shift in emphasis. I am focusing on the "practical" "eternal" "human" (oh so human!) basics of GTD/Getting Things Done, or Implementation. We have posted several of these presentations along the way. With this post I want to offer you, in one place, all seven—prior to my taking off for a week-long trek on the Dalmation Coast-Croatia.

[Download links for all seven are below—CM]
The Alternate Master—The 1158-slide set that Tom would choose from if he were presenting a day-long seminar
Real People (PDF)—Also known as "Excellence for the Rest of Us: A Book for Real People, Working in the Real World in 2008"
The Healthcare Master—Ten Years in the Making, a completely annotated slides presentation
The Implementation Master—The case for Implementation as business strategy #1
3 Cases—Implementation—A corollary to the Implementation Master above
Guru Gaffes—Contrasts: Guru-world vs. Real World
Equations—A series of equations stating that "Success is a function of ..."

Event: HSM in Mexico City

Our old friends HSM are hosting Tom today in Mexico City. We'd love to hear from you if you were in attendance, and if you'd like to get the slides, you can use this link:
HSM, Mexico City, Mexico

Event Slides: Kindred Healthcare

As Tom says above, he is in Las Vegas, and he's speaking to a group from Kindred Healthcare. You might recall that healthcare is at the top of Tom's list of reading subjects recently, so I'm sure he has a great deal to say to them. If anyone who attends the event would like to comment, we'd love to hear from you! If you'd like to get the slides, you can download them here: Kindred, Part 1 and Kindred, Part 2

Event: Global Leaders

Tom's in Johannesburg, South Africa, doing a seminar for Global Leaders. If you attended the event, please leave us a comment to let everyone know how it went. If you would like to get the slides, you can download the PPT file with this link.

Event: Flexirent

Though he has not been blogging for a month while he is on a break, Tom got an event into his schedule while traveling. Yesterday he spoke to Flexirent, a rental company that "gives you the flexibility to keep pace with technology." Tom focused on two subjects: leadership and talent.

If you were there, let us know your reaction in the comments under this blog entry. If you would like to get the slides presentations, you can use these links:
Flexirent, Leadership, Sydney
Flexirent, Talent, Sydney

Tinkering!

More substantial modifications to the "Implementation" presentation.

Ditto!

More major changes to "Implementation." (Including significant annotation.)

Please steal from this presentation!!!

Not Leaving Well Enough Alone,
Because I Can't

Still playing with the "implementation stuff." Herewith, an expanded-edited version.

Implementation Fixation!

For some reason, Implementation has been constantly on my mind. Maybe it started with the "Have You ..." list in early December. At any rate, you'll find attached a Special Presentation ("Tom Peters on Implementation") that I've been working on. It's lightly annotated—hope you find it of use.

Tom's Notes in PPTs

You can see in the post above that Tom mentions adding notes to his slides presentations. We'd like to preempt the inevitable comments that he doesn't have to insert blank slides to do so and provide an up-front explanation. Tom makes new top-level PPT slides for his notes instead of putting them in the Notes section under the slides because that would negate the whole effect he's trying to create. He says, "The text slides are collectively a 'book,' a more or less continuous and coherent narrative that must be 'in front of' the reader." (He thinks of slide show watchers as readers.) He wants people to read the slides and to read them in context as a story with a plot. Again, he tells us, "I want my message about design or talent or implementation to build almost like a book." Moreover, he guesses the odds of someone's reading slide text is about 10 times higher than the possibility of their reading the notes section. Finally, Tom says this: "My text slides are Slides, not Notes about slides. (In my mind.) More grandly, in a parallel to Re-imagine, I am sort of trying to invent a new medium. (I could be wrong about all this, and have it ass-backwards, of course.)"

Event Slides: Freescale

Tom's starting the New Year right with a trip to Florida in January. He's in Palm Beach speaking to the Freescale Leadership Forum. You can get the slides here, and if you attended, we welcome your comments under this post. Happy New Year, everybody!

Event Slides: Dubai

As Tom said yesterday, he's in Dubai, where he spoke to the Institute for Human Resource Development. Quite an exciting end to the year's events. If you would like to get the slides presentation, the link is here:
Dubai Institute for HR

The Last Event of the Year! This slides entry puts to rest nine years of such postings (they pre-date the blog). And Tom's first PowerPoint file—from the day he made the transition from actual slides to electronic—is still available in the slides section of our website. See 1999 here. (Okay, maybe it's been eight years and a couple of months.) It could be fun to see how Tom's PPTs have evolved from the earliest days.

PowerPoints

Last week I offered two lists of 50 items each. You'll find them below in PPT format. Also, above, Vermont, 10°F
(-12°C), 1209.07.

Links to PPTs:
Cross-functional Excellence—The "XF 50"
Mapping Competitive Position—"Top 50" "Have Yous"

The PDF versions are available now, also:
Cross-functional Excellence—The "XF 50"
Mapping Competitive Position—"Top 50" "Have Yous"

Event: Barcelona

Tom is in Barcelona for his old friends HSM, appearing at the World Marketing and Innovation Forum. Among others, our friend Tom Kelley from IDEO is there as well. On the photo front, Tom sends a last Venice effort, above, and a bit of Gaudi from Barcelona, below.

If you would like to get the slides from Tom's presentation, they are available here.

Event Slides: Antwerp

Tom is staying in Brussels, but speaking in Antwerp, to the Flanders District of Creativity. Wikipedia says that Flanders DC is a non-profit organization founded by the Flemish government to make the Flemish economy more competitive through creativity, entrepreneurship, and further internationalization. Cool.

The slides can be downloaded with the link below:
Flanders District of Creativity, Antwerp, Belgium

Event Slides

As he says above, Tom is speaking all day to ZfU—Zurich International Business School. You'll find the event PowerPoint at this link; additionally Tom has created an "Alternate Master," 461 slides, based on a new approach he's used in recent presentations.

ExpoManagement

Tom is in Buenos Aires today speaking at ExpoManagement. For those fluent in Spanish, you can read about it here. ExpoManagement is presented by HSM, a spectacular group of event planners that Tom loves. The links for his presentations are below:

HSM Keynote, Buenos Aires
HSM In-company Presentation, Buenos Aires

London Business Forum

The PowerPoint slides that Tom prepared for the London Business Forum are linked below. He provided us with the final version—the one he used in his presentation—and a long version for those of you who want to see more.

Day 1:
Excellence. Always. London Business Forum, Final, 29 Oct
London Business Forum, Long Version, 29 Oct
Day 2:
Excellence. Always. London Business Forum, Final, 30 Oct
London Business Forum, Long Version, 30 Oct

New Master: Now 3,500 (or so) Slides

Tom continues to tweak his master set of PowerPoint slides. As he uses it, he finds subjects that need more explanation, finds places that need resequencing, etc. There is a lot of duplication in the master set, but that gives you insight into how Tom does what he does. He can get to a particular section of the Master and copy a series of slides to serve his purpose when his topic is Innovation, or Talent, or Execution, or any of his other important themes.

The links for downloading are always in the right-hand column of this page, but I duplicated them below for your convenience. These take a while to download!
Part One: Context, Excellence
Part Two: Innovation
Part Three: PSF, the Value-added Ladder, Solutions, Dreams
Part Four: "New" Markets, Women, Boomers & Geezers
Part Five: People, i.e., Talent
Part Six: Leadership
Part Seven: Key Lists (Irreducibles, Sales, and more)

Event Slides: Seoul

You can get the PowerPoint presentation from the 4th Annual World Knowledge Forum in Seoul here, and the presentation to the Students here.

Event Slides

Tom is in Minneapolis, where, he reports, the temperature has gone from the 90s to the 30s in the space of a week. He is speaking to the gurus of packaging, AICC, the Association of Independent Corrugated Converters, "an association of independents for independents" in the corrugated industry, providing services to help its members strengthen their bottom line. If you were there, let us hear from you. If you want the slides, you can get them here.

Event: ASIS

ASIS International bills itself as the world's largest association for security professionals. Tom is speaking to several thousand people at their Las Vegas Convention. Slides are linked below, and there's something new. Tom has provided an exposition—an expansion of the bullet points from the PPT—in an accompanying MSWord file. Let us know if that works as an explanation of his talking points that the slides sometimes only hint at.

ASIS, Las Vegas, NV, and accompanying MSWord Bullet Points

Third Speech in Three Days in Australia

Tom spoke this morning (Australian time) to the Australasian Agency Principals' and Sales Managers' Workshop 2007, at Sanctuary Cove in Queensland. The convention is a gathering of the CEOs of Australia's leading realtors. As he has done in the past two weeks at Redmond, WA, with key Microsoft vendors, and in Sydney, with retail consumer electronics execs, he tells us, he "took the realtors to task for far too meek a response," as he sees it, to the "stupendous, mind boggling women-boomers-geezers opportunity." We are late in posting, because Tom was unable to get on the Web for several hours.
Download the slides here:
Realtors' Workshop, Queensland

Event: Flexirent

Flexirent supports retailers with financing, training, and a variety of other services, and it's the market leader in Australia. Flexirent's largest client, Harvey Norman, is also a principal participant in the event where Tom is speaking. HN is the leading electronics retailer in the country. Greetings to all our Australian friends! We hope you and Tom enjoy his visit. Slides are here.

Event: Australian Institute of Management

Tom is speaking today to Australian Institute of Management members at the AIM Management Convention in Sydney. The theme of the event is: "A Celebration of Management: The Drucker Legacy." Among others, Doris Drucker is attending, speaking, and absorbing Sydney with no jet lag drag—at age 96. (She's an active tennis player, too—as for Tom, the jet lag, he tells us, has flattened him!) Slides are here.

Event: Microsoft

Still on the West Coast, Tom visits Redmond, Washington, to speak to—who else?—Microsoft. The weather in the Seattle area should be spectacular this time of year, if it's not too cloudy. Did Tom see Mt. Ranier? Let us know, and tell us how the event went, also. You can download the slides here:
Excellence. Always. Microsoft, Redmond, WA

Event Slides: Taleo

Tom starts up his Fall schedule in San Francisco, where he's speaking to Taleo, a SF-based software company primarily focusing on a variety of issues involving Talent acquisition, development, productivity, and retention. Let us hear from you if you attended the event. And, if you'd like to get the slides, you can do so here:
Taleo, San Francisco
Taleo, Long Version, San Francisco

Long Time Coming!

I've had a "just around the corner" project just around the corner for literally years. Namely, a non-trivial Annotation of my Master Slide Presentation. At a dinner last weekend, I got into a discussion with a woman financial services exec, and we turned to the sorry (still!) state of women in senior management in financial services. I offered to send her "a few good quotes" via the women-boomers-geezers-"new" markets Section of the Master. Deciding I wanted it to be useful without me on a stage, I spent most of the last 2 days annotating. I'd call it Lite+ annotation. In any case, it at least explains the obscure #s and the like that dot the presentation. I have no idea whether or not I'll annotate the rest, but this is a start. Please tell me your reaction—i.e., does it help?

Slides: ESPN

Tom spoke on Wednesday to on-air talent at ESPN's homeport of Bristol, CT. Storms and testy telecoms connections delayed our posting of his ESPN slides. But they are now available with this link.

Where's Tom?

Tom has been silent for two weeks as he went walkabout in Africa. He should be finishing up his computer-less hiatus very soon, and we'll be glad to have him return. Until he gets back in touch, however, we'd like to remind you once more about his Master Slides. He worked to get the presentation completed before his break, and we hope you'll take this opportunity to take a look.

Part 1: Context. Excellence.
Part 2: Innovation. The case.
Part 3: Up the Value-added Ladder. Solutions-PSF-Experiences-Dreams-Lovemarks.
Part 4: "New" Market Opportunities. Women. Boomers & Geezers. Women as Tomorrow's Leaders.
Part 5: Brand You. Talent. Leadership for Excellence by Passion & Persistence.
Part 6: Key Lists: "The Irreducible 209." "Us"-"Them." Etc.
Part 7: Talent 50. Leadership 50.

Special Slides: 25

Last week, Tom posted his seven-part Master Slides Presentation (original post here). As usual, Tom included slides in shorthand, numbers only, one word, etc., and if you don't have the luck to attend one of his seminars, you don't have a clue what he means. So, Gene Moorhead of Montgomery, Alabama, wrote to the website asking for an explanation of a slide showing nothing but the numeral 25, and he inspired Tom to compile a new mini-PPT. It seems that Tom met Starbucks Chairman and former CEO Howard Schultz once, and during their conversation, Howard mentioned that—to this day, international expansion notwithstanding—he still visits 25 Starbucks stores a week. That reminded Tom of MBWA (Managing by Wandering Around) from In Search of Excellence. Here, then, is the result: The Magic Number 25 / MBWA / Calendars Never Lie / Excellence. Always.

Master Work

Tom put a great deal of effort into his Master Slides that we featured on Tuesday. The result is a compendium of almost all the PowerPoint slides Tom ever fashioned. All of Tom's favorite themes are expounded on, so we think it's important to keep a mention at the top of the heap. To see the links to the seven-part Excellence Always Master, go to the original post here.

Excellence, Version 2007!
A Seven-part Harmony!
The Best I Can Do!

Since my last speech, on June 3rd, I have, for the most part, been ignoring one and all. The reason is a project I finished this morning. I have thoroughly (more thoroughly than in years) revised the Master Presentation. Literally thousands of small edits, a substantial body of new slides, and reorganization have been chalked up.

The result is a seven part presentation—including roughly 2,700 slides.

The parts are:

Part One: Context. Excellence. "Must dos."
Part Two: Innovation. The case. Tactics (e.g., SAV—Screw Around Vigorously).
Part Three: Climbing-clawing Up-up-up-up the Value-added Ladder. Solutions-The Essential Professional Service Firm model-Experiences-Dreams-Lovemarks.
Part Four: Staggering "New" Market Trillion-dollar opportunities—still neglected. Women. Boomers & Geezers. Women. "Best fit" as Tomorrow's Leaders.
Part Five: "People." Brand You imperative. "Talent," best Roster wins. Leadership for Excellence by Passion & Persistence.
Part Six: Key Lists (E.g., "The Irreducible 209." "Us"-"Them.").
Part Seven: The "Talent 50," The Leadership 50."

I may subsequently add a few light annotations ... but this is "it" ... all of it ... my best shot ... for now. I hope it's useful; it exists for you to steal!

Remember:

Excellence.
Always.

In Summary …

I've been working on various forms of my Master Presentation, pretty much fulltime, for the last couple of weeks. A Post yesterday started a rather vigorous discussion about success "rules" that withstand the test of time. Virtually nothing—you, me, the corporation, the nation—withstands the test of time. And one of the principal reasons is hardening of the philosophical arteries—increasingly rigid interpretations of yesterday's "success" rules.

So I outright reject success "rules" or "eternal" principles. Nonetheless (whoops, here it comes), you gotta do something. What follows is as far as I will go. My first list has three items:

Cause (worthy of commitment)
Space (room for/encouragement for initiative-adventures)
Decency (respect, grace, integrity, humanity)

That is, find something useful that turns folks on, give them a lot of room to try their own interpretations thereof—and offer them the respect they deserve for participating in the game with commitment and determination.

I actually like my second list better, consisting of some four items:

Hire Great People (Resilient, Passionate)
Try a Lot of Stuff (S.A.V.-Screw Around Vigorously/R.F.A.—Ready. Fire. Aim.)
All "Wow" All the Time (Shoot for the moon—in every circumstance)
Enjoy It While It Lasts (And it ain't gonna last forever, so you might as well keep swinging)

I find I have a kindred spirit in Mayor Mike. The current (06.25.07) BusinessWeek extracts business lessons from Bloomberg's tenure at City Hall in New York. The article is first-rate, but this Blooombergism elicited a loud "Yeeeeeeeeeeessssss" from me:

"In business, you reward people for taking risks. When it doesn't work out, you promote them because they were willing to try new things. If people come back and tell me they skied all day and never fell down, I tell them to try a different mountain."

This perfectly complements a quote I've used in my presentations lifted from MB's book, Bloomberg by Bloomberg:

"We made mistakes, of course. Most of them were omissions we didn't think of when we initially wrote the software. We fixed them by doing it over and over, again and again. We do the same today. While our competitors are still sucking their thumbs trying to make the design perfect, we're already on prototype version #5. By the time our rivals are ready with wires and screws, we are on version #10. It gets back to planning versus acting: We act from day one; others plan how to plan—for months."

Amen. And: Amen.

For your amusement, I've included three—count 'em—versions of a presentation simply called, with tongue in cheek, "The 'Rules.'" There's a VERY short version, a SHORT version and a "standard" (longer) version.

Just keep throwin' that spaghetti against the wall, folks ...

Event

Tom spoke this morning in Anaheim to the International Dairy-Deli-Bakery Association. He followed former Dallas Cowboy star Emmitt Smith to the podium and preceded former Secretary of State Madeleine Albright.

Tom said: "Having watched Mr Smith torment my beloved San Francisco 49ers on several occasions, it was nonetheless a great treat to meet him. As I said to him, even when I'm rooting like a maniac for the other guys, it's always pure pleasure to observe Excellence of the sort he personifies. And it was a helluva speech!"

Following a demanding two weeks on the road in Mauritius, Sweden, Colorado, and California (about 25,000 miles, he guesses), Tom's heading to Vermont to enjoy over a month on his farm. There's a new addition to the family, Aussie puppy Lulu, the fourth canine member of the clan. Also on the animal front, he tells us that his other priority is "keeping the damn woodchucks out of Susan's fabulous garden." He heads out to Nairobi in mid-July.

For your convenience, links to the PPTs for IDDBA are below:
IDDBA, Event Version, Anaheim, CA
IDDBA, Long Version, Anaheim

Notes from the Road

I spoke to CO-OP Network today. They run the most extensive, co-operative ATM (EFT, deposit sharing) network serving credit unions. It is a true co-op, as the participating credit unions own them. I have a warm spot for then—the D.C. based Navy Federal Credit Union was my first "bank." They face enormous challenges—as every aspect of financial services becomes more and more competitive.

While it is great to be on the road (out of the U.S.), it's also great to be home. One can push and prod far more effectively in one's own culture.

I'm staying at the Broadmoor in Colorado Springs; if there's more attentive service most anywhere, I'd be surprised. I'm off to Carbondale, CO, by car to visit my oldest stepson, Max. One more to go—Sunday in Anaheim—and my 6-week hiatus begins. This current trip, in 10 days: VT-Boston-London-Johannesburg-Mauritius-Dubai-
Frankfurt-Göteborg-Stockholm-London-Denver-Colorado Springs (so far).

[For the PPTs, you can use the links below.—CM]
CO-OP Network, Colorado Springs, CO
CO-OP Network, Long Version

Event: Stockholm

Tom's visit to Sweden continues today in Stockholm. If you attended the Bestseller event, we'd like to hear from you. And if you'd like to download the slides, you can do so here:
XAlways, Stockholm

Event Slides: Göteborg

Last week Tom was in Mauritius. This week he's in Sweden, speaking to a group in the port of Göteborg. American spelling is Gothenburg, but Tom likes to use the same spelling as his hosts. In that spirit, I'm providing a link to a Swedish-language website about the city. If I'm wrong about what language it is, please let me know! We'd also like to hear from you if you attended the event.

For copies of the PPT files, you can use these links:
XAlways, Göteborg, Sweden
XAlways, Long Version, Göteborg

New Master

Tom has updated his Master Slides once again, and separated it into three parts to make downloading easier. And the three categories of slides that Tom considers to be the logical breakdown of his message? 1) Innovation, 2) Value added, and 3) People.

Part 1, Innovation, XAlwaysMaster2007
Part 2, Value Added, XAlwaysMaster2007
Part 3, People, XAlwaysMaster2007

53 Hours, But Who's Counting? Me!

After, count 'em, 53 hours ... West Tinmouth VT to Boston to London to Johannesburg to Mauritius ... I'm ensconced in a fabulous oceanfront room at the Meridien hotel. I barely survived (remember, 53 hours in the same underwear) a TV crew that was waiting, upon my arrival at the hotel. The all-day seminar is for local business and government leaders.

[To download the slides, use the link below. It takes a while, the file is 6.3 MB.—CM]
XAlways, Innovate or Die, Mauritius

Event: State Farm

Las Vegas is where Tom finds himself today. I wonder if his suitcase also made the trip. He's speaking to a group from State Farm, which is now more than an insurance company. Their website shows banking and mutual funds among their offerings. If you attended the event, let us know how it went (and what Tom was wearing!). If you want to get the slides, you can use these links:
State Farm, Las Vegas
State Farm, Long Version

Addendum: We can be glad that Tom still has his camera! He sent us the great photo above.

Event Slides

The University of Oregon brought in an outsider and successful businessman, Pat Kilkenny, as Athletic Director. Pat asked Tom to come to Eugene to talk to his coaches and staff. (Tom reports that United Airlines decided he didn't need clean underwear—so they diverted his bags to Sri Lanka or somesuch. He said Eugene rolls up the sidewalks at dusk—but he found, current spotty earnings notwithstanding, a 24-hour Wal*Mart in town. At last communication, Tom was deciding whether or not to wear his new, Pakistani-made Oregon Ducks pajamas to the event. Stay tuned ...)

If you attended the event, click on "comments" below and let us know how it went. If you'd like to download the PPT, here's a link:
University of Oregon Athletics Dept, Eugene

Event: Dubai

Look at some of the people Tom is sharing the stage with today and tomorrow: Renée Mauborgne, coauthor of Blue Ocean Strategy; Ram Charan, coauthor of Execution; Tom Kelley, Managing Director of IDEO. Our friends at IIR brought them (and others) all together for a Management Innovation Forum in Dubai. If you were lucky enough to attend what must have been a fantastic event, please let us know about it in the comments below this blog post. If you'd like to get Tom's PowerPoint presentation, you can download it here:
Management Innovation Forum, Dubai, United Arab Emirates
Dubai, Day 2 | 10 May

New PPTs

We have a host of new presentations posted at tompeters.com. The "ExcellenceAlways Master" is bigger than ever. "Boomers' Dominance" and its corollary, "Brand Loyalty," highlight the huge opportunity for marketers in the aging of the Boomer population. And, finally, "Project Eleanor" is a handy tool to keep on your desktop as a reminder to yourself to make every day matter.

Links:
XAlways Master2007 (9.6MB)
Boomers' Dominance
Brand Loyalty
Project Eleanor

Event: MilSOFT

As Tom says above, he's in Turkey for an important time in its history. He's in Ankara speaking to MilSOFT, a Turkish company specializing in software development and systems integration, that works mostly in defense areas—all over the world, including the U.S. Please join our comments if you attended the event. And, if you'd like to get the PPTs, you can download them here:
MilSOFT Software Technologies, Ankara, Turkey
MilSOFT, Long Web Version, Ankara

Event: ESPN

Back home, Tom traveled only a short distance for today's event in Chatham, Massachusetts, where he's speaking to people from ESPN. Sports experts. We all know Tom will enjoy that conversation. If you attended the event, let us see your comments using the link below this post. If you'd like to download the PPTs, you can get them here:
ESPN, Chatham, MA
ESPN, Long Web Version

Event: Yellow Pages

Tom was in Santo Domingo, Dominican Republic, on Thursday, speaking to a group sponsored by Yellow Pages. He had no Internet connection at his hotel, so I am just bringing the PPT to you now. Let's just say he wasn't staying at the Four Seasons this trip. If you attended the event, we'd love to hear from you in the comments. And if you'd like to get the slides, you can do so with the link below:
Yellow Pages, Santo Domingo