Dispatches from the New World of Work

Excellence. Always. Brazil.

Tom is speaking at ExpoGestão, the annual congress of the Federation of Entrepreneurial Associations of Santa Catarina. He's in Joinville, in the state of Santa Catarina in Brazil. Tom is joined at the podium by the likes of Gary Becker, who won the 1992 Nobel Prize in Economics, and Sharada Ramanathan, who's a director and entrepreneur—and often the face of Bollywood to the rest of the world.

As always, we welcome your comments if you were there. And you can get three PPTs for the event here: Excellence. Always. ExpoGestão, ExpoGestão, Long Version, and a special deck titled The Innovation 24.

The Quality 136:
All Yours!

The "Quality 10" became the "Quality 121," which I sent your way from India. Since getting home, I've added to it, and the Quality 121 has become the Quality 136. You'll find it here, with substantial edits since the original, in both PDF and PowerPoint formats.

Quality!
Excellence!
New Delhi!

I'm in New Delhi, where the thermometer is apparently stuck above 100°F. I am presenting at the "ASQ/FICCI Symposium on Innovation and Quality." The joint sponsors-organizers are the American Society for Quality and The Federation of Indian Chambers of Commerce, a venerable institution whose origins date back to 1927.

As always, I am wonderfully overwhelmed by the amazing energy that one sees and feels in India.

(As part of my preparation, I created "The Quality 121: 121 Random Thoughts on Quality, Emphasizing the Variables That Are Often Missing in Conventional Quality Programs." You'll find it here as a Special Presentation, along with the PPT for the event.)

Event: Seoul

Tom is in Korea when a great deal is happening in that country. He's speaking to the New Growth Engines'
Convention & Expo in Seoul. We wish him a safe trip, and please let us hear from you in the comments if you attended the event. If you would like to get the PPT, you can download it here.

Event: Shanghai

If you've been reading our blog lately, you know that Tom's been en route to Shanghai. For the three-day event, he gives us four presentations tailored to his audience and in keeping with topics that have occupied him recently:

• Excellence
• Innovation
• People
• Leadership

Please join us in the comments if you had the opportunity to attend the event where Tom was speaking to the Olympic Marketing Training Consultancy, whose founder once offered $620,000 for a chance to meet Warren Buffett.

[And yes! Tom sent the photo above of Shanghai, where the population will surpass 19,000,000 this year, as seen from his 38th floor hotel room window—a little different from the window view in Amsterdam!]

Venturesome Economy/Special Presentation

On several occasions I have raved about Amar Bhidé's The Venturesome Economy: How Innovation Sustains Prosperity in a More Connected World. In preparation for a presentation today, I put together a brief (four slides) Special PPT Presentation—which is attached and all yours. (Sorry it's not annotated—it may be more or less self-explanatory. Anyway, I don't care; you should have long ago purchased and ingested the utterly original tome.)

Event: Amsterdam

Tom is speaking today for Focus Conferences. His all-day event is at the Nyenrode Business University in Breukelen, Netherlands. (Then he's off to Shanghai to present a 3-day "mini-course.") We welcome you to our comments if you saw Tom speak, and if you'd like to get the slides, you can download them here: Final version and Leadership version.

And, above, one more photo from Tom. Beautiful city!

Event: Helsinki

Tom's ferry voyage took him to Helsinki, where he had a presentation today. Please leave us a comment if you were there, and you can get the PPT slides here. Pictures from the trip are above and below. As you can see, it's a long way from Spring in Helsinski, also. Additional photos are at Flickr. Brrr!

Event: Tallinn

Tom's tour of the Baltic states continues in Tallinn, Estonia, where he's again appearing for Baltic Management Conferences. This is a part of the world that Tom has not spent much time in before now, and I know he must be enjoying meeting new people there. If you were at the event, please let us hear from you in the comments. Or, get the PowerPoint presentation here.

[Tom re the photo, above: "Tallinn, Estonia, still not Spring—my plane approaches the city." If it helps ... it's not quite Spring in Vermont, either.]

Event: Vilnius

The day finds Tom in Vilnius, the capital of Lithuania, speaking to the Baltic Management Conference. You can get the slides here, and we look forward to your comments if you were there.

Photo from Tom above, "not quite Spring in Vilnius."

Event: Trinity

Tom's the last speaker of the year at Trinity University's Policy Maker Breakfast series, in San Antonio. He is not using PowerPoint, but he put most of the material together in PowerPoint format as a way of organizing his thoughts, and he offers the PPT to you here. Please let us know about the event if you were there.

Event: Bogotá

In the midst of his current Boston-Abu Dhabi-Boston-Bogotá dash (Lithuania, Estonia, Finland are next), Tom acquired what he calls "the mother of all sinus infections." So, speaking today in Bogotá, he plans to "squeak and sputter" his way through it, with the help of hot water and ginger and honey, I guess.

The event is the Management Forum, and the PPT slides are here; there's also a long version. Please let us hear from you in the comments to let us know how it went!

Event: Abu Dhabi

Tom's at the beginning of an extended speaking tour that will take him to eight countries in two months (not counting the U.S.). Today, he's pleased to be in Abu Dhabi presenting the "Second Annual Leadership Lecture," which he bills as "Developing a Culture of Excellence." You can download the slides here, and we'd love to hear from you in the comments if you were there. Tom's pictures, above and below, give a good feel for the place (it certainly looks as if he's away from the snow again).

Event: Results Group, NZ

Tom spoke today in Auckland to the rapidly growing business-coaching company Results Group and its clients. He reports that while the economy is sagging significantly in New Zealand, the atmosphere is "a million miles from the despair and fear that seem to grip the USA."

Please let us hear from you if you were there, and if you'd like to get the PPT, here's the link.

Event: Informa

Tom spoke to Informa executives outside London yesterday. Here's how the information specialties company describes itself in the 2007 Annual Report:

Informa provides specialist, high value information to the global Academic & Scientific, Professional, and Commercial markets via Publishing, Events and Performance Improvement.

At the heart of every Informa product and service is research-based, proprietary information for a highly targeted expert audience. Informa publishes approximately 2,500 subscription based products and services delivered both electronically and in hardcopy, and 45,000 books.

Each year Informa produces over 12,000 events around the world powered by a marketing database of over 20 million contacts. We have an extensive portfolio of prominent brands including Lloyd's List, Routledge, Taylor & Francis, IIR, IBC, AchieveGlobal, ESI, Euroforum and Datamonitor. Informa operates in over 80 countries, employing more than 10,000 people.

If you would like to download the PPT file for the event, you can do so here: Informa, London. And if you were there, we'd love to hear from you in our comments.

Event: Leaders in Dubai

Tom is speaking to the Leaders in Dubai Business Forum 2008. He's on the program along with former World Bank president James Wolfensohn, the explorer Sir Ranulph Fiennes, his good friend and former McKinsey Managing Director Rajat Gupta, Mohamed ElBaradei (Director General of the International Atomic Energy Agency), Sante Fe Institute President Geoffrey West, Rudy Giuliani, and others. Tom reports that the growth of Dubai continues at an astonishing rate—though there are some signs that the global financial fiasco is beginning to take its toll. If you were there, we welcome your comments, and if you'd like to get the PPT presentation, you can use the link below:
Leaders in Dubai Business Forum 2008, IIR

Event: Riyadh

Tom's trip continues in Riyadh, where he is appearing for IIR, a global company providing knowledge and skills transfer. You can download the PPT file here:
Excellence. Always. IIR, Riyadh

The Talent 57

Herewith a major PPT. It has more, and more intense, annotation than anything I have done to date—over 100 annotation slides. I began with a total rewrite of Talent 50, for my Kuwaiti presentation, and went on from there. Enjoy.

[Download the PPT: The Talent 57]

Event: Kuwait

Tom's far afield once again, speaking to the Human Resources Professionals Leadership Forum in Kuwait. Please join our comments if you attended the event. We'd love to hear from you. Please use the links below if you would like to download the slides presentations.
HR Professionals Leadership Forum, Kuwait
The Leadership50, Kuwait

Event: HSM World Marketing and Innovation Forum

Today in Mexico City, Tom is speaking to the HSM World Marketing and Innovation Forum. Here is the link to the PPT: HSM Mexico City

[Above, Tom just missed the Days of the Dead, but a few displays were left. Taking place on November 1st and 2nd, the holiday follows on the heels of Halloween in the U.S., but the themes of the two celebrations are exact opposites. Instead of the dead coming back to haunt us, they come back to party. People invite their departed loved ones to sit down, eat, drink, and share in a family gathering.]

Event: Staffing Industry Analysts

Yesterday, Tom was in New York speaking to Staffing Industry Analysts at their 2008 CWS Summit. (CWS = Contingent Workforce Strategies.) Searching the Staffing Industry website, I found that they have a blog. It's a potentially valuable resource to any of you who have staffing duties. If you were at Tom's talk, please let us hear from you in the comments. If you'd like to get the slides, the link's below.
Staffing Industry, New York

Event: CFIG, Toronto

CFIG stands for the Canadian Federation of Independent Grocers. Visit their website to see the people and places that inspire their organization. As usual, Tom has sent his PPT slides for all to see, also, and you can get them with the link below. If you were at the event, please join our comments to give us your impressions of the day.
CFIG, Toronto

Event: Fortune

Fortune Small Business Growth Summit, in Atlanta, is the event of the day. In the promotional material for the event, Tom's piece is referred to as "Going Global, Getting Lean." You can download the PPT file here. Let us hear from you if you were there!

Event: CREW Network

CREW is Commercial Real Estate Women. Tom put the photo of himself as Elizabeth Cady Stanton back in the slides presentation for the occasion. You can see that and the rest of his PPT by downloading the file linked below. We'd love to hear from you in our comments if you were there.
CREW Network, Houston, TX

Event: Linkage Leadership Development Summit

In Palm Desert CA, Linkage, a global organizational and leadership training company, is presenting "The Best Practices in Leadership Development Summit." Tom's there, and he's making two appearances. If you attended the event, please let us hear from you. And, you can choose which set of PowerPoint slides you would like to download:
Excellence. Always. Linkage
Leadership50, Linkage

Event: HBR America Latina, Santiago, Chile

The day finds Tom in Santiago, Chile, speaking to a general executive audience sponsored by the Harvard Business Review América Latina on the topic of "Excelencia en la ejecución." There's a video on their website, but it's an announcement for the event, not Tom in action. If you'd like, you can test your Spanish comprehension by playing the video at the HBR América Latina website. We invite everybody who attended the event to join our comments and to get the PPT slides, below:
HBR Conference, Santiago, Chile
HBR, Long Version, Santiago

The Black Swan 44 Plus

Yesterday I decided that my presentation, after all a "business presentation," could not be, given the week that was, "business as usual." Hence, I created and then used "The Black Swan 44: Tactical Rules for Survival (and Success) in Looney Times." I offer it here FYI—alas, not annotated. You'll also find "The Black Swan 44: Tactical Rules for Survival (and Success) in Looney Times. (Plus 'The Basics')"—the 44, which underscores the power of the basics in nutty times, is herein supplemented by a nuts-and-bolts presentation. For good measure, there's "The Basics" as a stand-alone presentation and a "Mini-Master," too—a 303-slide version of the Big Master.

Enjoy!

Event: iGATE

Tom is speaking today to iGATE Corporation, which, according to Wikipedia, is "the first fully integrated technology and operations firm with a Global Services Model. ... iGATE has offices throughout the United States, Canada, Europe, Australia, Japan, Malaysia, and four delivery centers in India including Bangalore, Chennai, Hyderabad, and Noida (Delhi). iGATE enables clients to optimize their business through a combination of process investment strategies, technology leverage and business process outsourcing and provisioning."

If you attended the event, we'd like to get your comments under this post. If you'd like to get the PPT presentation, you can use this link:
iGATE, Long Version, Orlando, FL

Event: NBMBAA

Today, Tom is speaking to the National Black MBA Association in Washington DC, at their 30th Annual Conference & Exposition. If you attended the event, we welcome your comments. If you would like to get the slides, you can download them here:
National Black MBA Association, Washington DC
National Black MBA Association, Long Version, Washington DC

Biggest So Far

While I plan to retire in the saddle, and no time soon, I have nonetheless provided my most comprehensive "Master Presentation" to date. It is a ten-part offering:

Parts 1.1, 1.2, 1.3, 1.4/Generic Master
Part 2/Leadership
Part 3/Talent
Part 4/"Value-added Ladder"
Part 5/"New" Markets
Part 6/"The Equations"
Part 7.1/Implementation
Part 7.2/Implementation
Part 8/13 "Guru Gaffes"
Part 9/Health"care"
Part 10/"The Lists"

With luck, it'll all eventually get annotated—in the meantime, you will have to live with my shorthand. As to the "Generic Master," it is constantly updated, and is my encyclopedia from which about 75% of each presentation is constructed.

Event: McKesson

Tom is speaking for McKesson Provider Technologies at the 2008 Executive Leadership Summit in Colorado Springs at The Broadmoor. According to the McKesson website, they are "a healthcare IT company, dedicated to delivering comprehensive solutions with the power to make a difference in how you provide healthcare." If you went to the event, we'd like to hear from you. If you'd like to download the slides, the links are here:
McKesson Provider Technologies, 2008 Executive Leadership Summit, Final Version
McKesson Provider Technologies, 2008 Executive Leadership Summit, Long Version

ZIM

I'm in Macau (the next-door island of Taipa-Coloane, actually), speaking to the global leaders of ZIM Integrated Shipping Services—one of the world's largest cargo shippers. The LONG and PRESENTATION versions of my slides are available.

(Above is a photo from my hotel room window that I've titled "Global warming? What, me worry?" It is a small segment of the cooling towers-apparatus used for climate control here at The Venetian—sister of the Las Vegas property by the same name.)

PCBC2008

I spoke yesterday to PCBC2008, the Pacific Coast Builders Conference (residential contractors), on the meaning of excellence in tough times. My title: EXCELLENCE. THE BASICS. NOW MORE THAN EVER. I shared the platform with, among others, Carly Fiorina, Malcolm Gladwell, and Gary Hamel. While I deny owning rose-colored glasses, I do believe that nasty times provide exceptional opportunities for those who grasp the nettle vigorously. Thus, among other things, I said, and meant:

"It doesn't get any better than this—U.S. Grant, Abraham Lincoln, and John C. Fremont were born for moments like this. There is no such thing as a good-great leader who has not confronted, been battered by, and stumbled through-overcome a catastrophe. The Upside for the gutsy and creative is as high as the downside is low for those who attempt to hide in the closet until the fur stops flying."

[For the slides, you can use this link: Pacific Coast Builders Conference.]

Event: HFMA

In Las Vegas today, Tom is speaking to the Healthcare Financial Management Association. I'm sure Tom has a great deal to say to them. We'd love to hear about the event in the comments, or if you'd like to get the slides, you can use this link:
HFMA, Las Vegas, NV

A New NEW MASTER

The "model" for my MASTER presentation has historically been Linear—consistent with my engineering background and perhaps my 50% or so of German genetic material. (Peters, for heaven's sake—Granddad Peters, a contractor-engineer, came to the U.S./Baltimore in the 1870s.) But in my oral presentations I find-found that I often never got around to the punchline. So in November 2007, preparing for a speech in Madrid, I decided, "The hell with it, I'm going to organize by importance of the topic by my reckoning, and put first things first"—and the linearity be damned. That, in turn, coincided with my decision to re-emphasize "the basics" that often go missing, but which are the bedrock for getting things done in the real world. The result, for now, seven months later, is this New Master (and annotation is underway—stay tuned to this channel).

All yours ...

2008 Master Slides, Part One
2008 Master Slides, Parts Two–Five

Messin' Around ...

I am preparing for a tough event in Buenos Aires. I may start with a PPT that I call "The New Old Basics." I'm offering it to you here in two formats—PowerPoint and PDF.

Another PPT presentation is called "3H." The three Hs: Howard. Hilton. Herb.

Not clear? Check them out! (It still won't be clear—but it will be clear-er.)

Event Slides: Bunge

Tom presented to the top management meeting of Bunge, the agribusiness giant. They describe themselves this way: "Bunge is decentralized, yet integrated; it is a strong team driven by entrepreneurs. These seemingly contradictory ideas come together to form The Bunge Style, our unique way of working." Sounds like a good fit for Tom.

Let us hear from you in the comments if you attended the event, and if you'd like to download the slides, you can use this link:
Bunge, Buenos Aires, Argentina

Event: Zagreb, Croatia

Tom read the news about Obama on his way to Croatia, the site of his presentation of the day. He has a great many fans in Croatia; a translation of In Search of Excellence is about to be published there. I'd recommend a re-read in English, or any language.

We'd love to hear from anybody who saw Tom in Zagreb in the comments under this post. And if you'd like to download the slides, you can use these links:
Zagreb, Croatia, Part 1
Zagreb, Croatia, Part 2

Beer, Beer, Beer from the Best*

Tom is speaking in Cancun at a joint customer & distributor conference for Grupo Modelo. They are the 8th largest brewer in the world and exclusively brew and distribute premium beers such as Corona, Pacifico, and Modelo. They have a gigantic market share in Mexico, are also prominent in the U.S.—and they're growing all over the world. (All their breweries are in Mexico.) You can learn more, of course, at Wikipedia.

Links for slides are here:
Grupo Modelo, Cancun, Final
Grupo Modelo, Cancun, Long

[*Note from Tom: "The Best" above is not a Client suck-up. Many-most would agree with such a designation.]

Event: ICSC

I spoke yesterday to the ICSC, the International Council of Shopping Centers. Between energy prices, the more-or-less recession, and turbulence in the financial markets ... things could be better. Nonetheless, tens of thousands made the trek to Las Vegas, where the summer weather arrived a bit early—high was 107°F yesterday. (News bulletin: that's hot.)

[Download the PPT: ICSC, Las Vegas]

Special Presentation: The Customer Comes Second

This new PPT titled "The Customer Comes Second" acts as a follow-up to last week's Post.

Event: Skillsoft

Tom's closer to home in Watertown, Massachusetts, speaking for SkillSoft's Leadership Development Channel. Featuring best-selling business authors, experts, and CEOs—those who can have the biggest impact in motivating and challenging the thinking of learners, Leadership Development Channel is a collection of on-demand programs (videos) in multiple learning formats designed to help organizations develop their managers.
You can download the slides here:
Skillsoft, Watertown, MA

Event: London Tom Day

Today, Tom's in London sharing the stage with our Cool Friend Kjell Nordström, with the theme being "Look Beyond Change." Presented by old friends Benchmark in partnership with Tom Peters Company!UK, it should be a great day! As always, the slides are available here:
Excellence. Always. Benchmark/TPC!UK, London

Keystone Seven

In the course of the last few weeks, in addition to "live events" (e.g., Johannesburg, Mexico City), I've been working on a set of "Keystone Presentations," seven to be exact. Fact is, they collectively amount to a significant shift in emphasis. I am focusing on the "practical" "eternal" "human" (oh so human!) basics of GTD/Getting Things Done, or Implementation. We have posted several of these presentations along the way. With this post I want to offer you, in one place, all seven—prior to my taking off for a week-long trek on the Dalmation Coast-Croatia.

[Download links for all seven are below—CM]
The Alternate Master—The 1158-slide set that Tom would choose from if he were presenting a day-long seminar
Real People (PDF)—Also known as "Excellence for the Rest of Us: A Book for Real People, Working in the Real World in 2008"
The Healthcare Master—Ten Years in the Making, a completely annotated slides presentation
The Implementation Master—The case for Implementation as business strategy #1
3 Cases—Implementation—A corollary to the Implementation Master above
Guru Gaffes—Contrasts: Guru-world vs. Real World
Equations—A series of equations stating that "Success is a function of ..."

Event: HSM in Mexico City

Our old friends HSM are hosting Tom today in Mexico City. We'd love to hear from you if you were in attendance, and if you'd like to get the slides, you can use this link:
HSM, Mexico City, Mexico

Event Slides: Kindred Healthcare

As Tom says above, he is in Las Vegas, and he's speaking to a group from Kindred Healthcare. You might recall that healthcare is at the top of Tom's list of reading subjects recently, so I'm sure he has a great deal to say to them. If anyone who attends the event would like to comment, we'd love to hear from you! If you'd like to get the slides, you can download them here: Kindred, Part 1 and Kindred, Part 2

Event: Global Leaders

Tom's in Johannesburg, South Africa, doing a seminar for Global Leaders. If you attended the event, please leave us a comment to let everyone know how it went. If you would like to get the slides, you can download the PPT file with this link.

Event: Flexirent

Though he has not been blogging for a month while he is on a break, Tom got an event into his schedule while traveling. Yesterday he spoke to Flexirent, a rental company that "gives you the flexibility to keep pace with technology." Tom focused on two subjects: leadership and talent.

If you were there, let us know your reaction in the comments under this blog entry. If you would like to get the slides presentations, you can use these links:
Flexirent, Leadership, Sydney
Flexirent, Talent, Sydney

Tinkering!

More substantial modifications to the "Implementation" presentation.

Ditto!

More major changes to "Implementation." (Including significant annotation.)

Please steal from this presentation!!!