Shift your thinking by asking yourself one powerful question each day, "Who are you serving?" In a new Cool Friend interview, James Strock and Erik Hansen discuss this and its impact on current events. James Strock is a leadership expert and author of Serve to Lead. Find out more about him at his site.
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The Little BIG Things:
163 Ways to Pursue Excellence
"The Little BIG Things is, without any hint of hyperbole, the single best management book I've ever read."
—Warren Bennis
"This 'wizard of wow!', this 'emperor of excellence' wins you over with his irrepressible energy and verve."
—Financial Times
"If you truly believe 'excellence' is what Tom Peters is all about, then you will buy this book, read it, learn from it and go away confirmed in your belief. Tom's 163 tips are validated through experience again and again."
—Stephen Covey
Tom's new book, The Little BIG Things, is a compendium of 163 ways to pursue excellence—with tips ranging from the blatantly obvious, "Show Up! (It's a Start.)" and "It's All About ... the Quality of the Workforce," to the wildly counterintuitive, "Boring Is Beautiful" and "Reward DNK (Do Not Know)," to the often repeated, "The Customer Is 'She.'" Begun as a repackaging of the Success Tips from our blog, this book became so much more as Tom worked and reworked its contents. Now, its main message is that EXCELLENCE is the result of many small tasks, all of which can be practiced and mastered. The Little BIG Things are meant to be sampled, a bit at a time. As Tom says in the Introduction, "My colleagues and I mostly expect you to read the book while sitting on the toilet. (Literally or figuratively.) That is, we hardly imagine that you'll breathlessly read the whole thing from start to finish. Instead, I imagine you'll look at this idea or that—and I obviously hope that a few will be compelling enough to induce you to take action."
Publisher: HarperStudio (New York)
Date: 9 March 2010
ISBN: 978-0061894084
Price: $24.99 US, $32.99 Can
Distributed in the UK by Publishers Group UK
UK pub date: 22 March 2010
Price: £16.99 UK
Where to Buy
Have a Taste
Why not read a sample from the book? Choose from the Introduction, the Table of Contents, the section about Others, or the section on Enterprise. As a preview, we had sent section 1, Little, to recipients of our TP Times newsletter, and that's also available.
A Little BIG Thing
We caught Tom on camera talking about many of the little BIG things included in the book. He talks about the importance of listening in the video below. For more videos in this series, visit our channel at YouTube.
Listen Up!
While Tom was reading The Little BIG Things for the audio edition, we made a collection of mp3 files, one item at a time. So, here they are, The Little BIG Things read by Tom. We'll post them a few at a time. Listen and get energized by Tom's enthusiastic rendering of his book!
The latest additions of 30 August make up the section of the book: "CUSTOMERS."
CUSTOMERS
#72. It's 11 A.M.- Have You Called a Customer Today?
#73. There's Nothing But Nothing Better Than an Angry Customer.
#74. What We Have Here Is a Failure to Overcommunicate.
Apps
Our friends at Vook.com have put together a series of 5 apps for iPhones or iPads that allow you to experience both the text and video formats of The Little BIG Things all at once. We think it's one of the best ways to enjoy the content. See for yourself.
Excellence
Strategy
Enterprise
Leadership
You
About Tom
Tom Peters is the coauthor of In Search of Excellence, a book that changed the world.
Download a PDF of Tom's bio
Download a hi-res photo of Tom
Preview!
300dpi, 5.5" wide by 8" height (709 kb)
photo credit: Allison Shirreffs
Download a JPG of The Little BIG Things book cover
Media Sightings
People are talking about The Little BIG Things. Here's what they're saying:
All success in an enterprise comes from valuing and engaging people, The Economic Times, 6 August 2010
It's Always the Little Things, Rita Keller, 3 August 2010
Leader's Edge: An Interview with Tom Peters, Ivey Business Journal, July/August 2010
The little big things, Idealog, 26 July 2010
Tom Peters Innovative Move, The Midwest Laboratories Blog, 23 July 2010
Book Review: The Little Big Things by Tom Peters, FundraisingDetective.com, 13 July 2010
Talking Little Things with Tom Peters , Duct Tape Marketing, 30 June 2010
Tom Peters Invades My Excellent Tech-Free Weekend!, Keyboard Karma, 26 June 2010
The Little Big Things: 163 Ways to Pursue EXCELLENCE, TMReview.com, June 2010
The Little Things, Geezer Skier Blog, 11 June 2010
The Little Big Things: 163 Ways to Pursue EXCELLENCE, Sacramento Book Review, 26 May 2010
Tom Peters' Little BIG Things Is Excellent Read, Excellent Resource, Serve to Lead Blog, 11 May 2010
Re-Set Business Breakfast, 21 April 2010
Excellence Guru Talks at Saint Francis University, Pennsylvania Business Central, 19 April 2010
Discover the 19 Es of Excellence, Ian Paul Marshall, personal development coach and blogger, 18 April 2010
Marketing Communication—It's a Little BIG Thing, It's Everything, Marketing Is Us, 14 April 2010
The Little BIG Things by Tom Peters, Fred Leland (law enforcement/security consultant), 10 April 2010
Cool Speakers for 2010: Tom Peters, Nick Morgan, Public Words, 7 April 2010
Enterprise* (*At Its Best), an excerpt from The Little BIG Things, ChangeThis.com, 7 April 2010
Enthusiasm! Bill Williams' Blog (acting/creativity coach), 8 April 2010
THE LITTLE BIG THINGS: 163 Ways to Pursue Excellence, Risk Management, 7 April, 2010
Can Tom Peters Help Us Find Excellence In An America That Needs To Re-Set Its Thinking? Huffington Post, 1 April 2010
Short review of The Little BIG Things, Sea-Fever Consulting, 29 March 2010
Excerpt: Item #133: It's All About the Mud! on AmEx OPEN Forum, 29 March 2010
Tom Peters Speaks Out About Toyota Recalls, Ron Holohan, pm411.org, 28 March 2010
Grandma Was Right, WallStreetJournal.com (subscription required), 28 March 2010
Tom Peters on The Little BIG Things, Part One (27 March 2010), and Part Two (28 March 2010), Anthony Iannarino at The Sales Blog
Tom Peters' Newest Book ... ROCKS!!!!!!!!!!!!! Achieving Business Excellence, 27 March 2010
Book Review - The Little Big Things by Tom Peters, Todd Sattersten, 23 March 2010
Sustainability Wisdom from Tom Peters, Andrea Learned, 23 March 2010
Little BIG Things Money Quotes, John Moore at BrandAutopsy.com, 22 March 2010
Tom Peters Highlights, TheGrowthGuy.com, 19 March 2010
Achieve Excellence With Your Branding Strategy, BusinessWeek.com, 19 March 2010
Tom Peters' Little BIG Things, PersistenceUnlimited.com, 16 March 2010
163 Ways To Be More Awesome At Your Business, BusinessInsider.com, 16 March 2010
Tom Peters Talks About the Little BIG Things, David Meerman Scott, 15 March 2010
Go Tom Go! Alan Webber, 13 March 2010
Memo to Tom Peters from the Department of Punctuation!!! Debbie Weil, 11 March 2010
Book Review, EnterpriseMedia.com (producers of Tom's videos), 10 March 2010
Video Book Review of The Little BIG Things, Chris Brogan,
9 March 2010
Epigrams from the Original Modern Guru, by Stefan Stern at the Financial Times,
4 March 2010
A Little BIG Thing, JWT Bangkok, 3 March 2010
Sometimes It's Worth Going the Extra Mile (Lessons from Tom Peters), the 26th Story/HarperStudio Blog (HarperStudio is the publisher of The Little BIG Things),
19 Feb 2010
Library Journal, 15 Feb 2010 (scroll down about 1/4 of the page)
Kevin Roberts on Tom Peters, KR Connect, 19 Jan 2010
Six New Business Books for 2010, Vancouver Sun, 31 Dec 2009
Peter Cook Reviews The Little BIG Things, The Anglo American Book Company