Thursday Edition

Get the Blog Feed
What is RSS?

dispatches from the new world of work

On the Other Hand

Let there be (health care) kudos as warranted: It's a "little thing," but then most great "customer service" is an accumulation of so-called little things. I had an interview with a prospective surgeon. Upon finishing an exam, he prepared to discuss his hypotheses about my options. "Why don't you get dressed first," he said, "and then we'll sit down in my office." I enquired why I needed to add the extra steps of dressing and going to his office. "Well," he explained, "I have you at a disadvantage when I'm in my white coat and you're half-naked, in a gown, and splayed out on a table. When you're dressed, and I've taken off the white coat, then we can have a professional discussion as equals about your case. After all, it is your case." How refreshing! How rare! (In general, and especially among docs-surgeons!) How brilliant!

Tom Peters posted this on 07/30/04.

ARCHIVES

- August 2011 generic viagra uk paypal

generic viagra cheap - July 2011

buy viagra on line - January 2011

viagra online ordering

- April 2007

- March 2007 online pharmacy viagra trial pack

brand viagra buy - November 2005

cheap viagra overnight shipping

Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.