Airline foul-up. Catch 22. Code share computer flummox. (Repeatedly told I did not exist!) United villain-in-chief, USAir co-conspirator. Location: Ronald Reagan National in DC. Plan: Rant! Decision: Why bother?
Seems the major airlines are in a (near) death spiral. Costs totally whacky. Must cut. Do cut. Cut muscle as well as flab. Understaffed everywhere! (Hopefully not mechanics!) So service deteriorates. So more switch to cut-rate competitors. So more cuts by majors. More bods in the streets, pension cuts. Service deteriorates, morale in the tank. (Impossible to hold even a 30-second grudge relative to an airline employee in the high-travel summer season. They try their best in a hopeless situation ... then wait for the next "give back" "request.") So: Even more PAX exit for the lower-priced spread.
Answer? Perhaps none, except to truly and forever lose a couple of the majors. I, for one, doubt that the industry, as it now exists, can be saved. As for me as a business traveler, I cannot afford stress-inducing rants. Hence (see recent blogs) I've resorted to stress-reducing breathing exercises ... at RR National such a quick breathing regimen reduced my pulse from a post-episode 84 to 58 in about three minutes.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
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