Thursday Edition
Anna Bernasek is the author of The Economics of Integrity: From Dairy Farmers to Toyota, How Wealth Is Built on Trust and What That Means for Our Future and a newly minted Cool Friend. Erik Hansen discusses integrity and how dependent it is on trust with Anna in the latest interview. To find out more about Anna, visit her site.
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Another early (cryptic) slide will read: 1Y/2N
2 Pizzas
Plastic bulldozer
I love stuff like this:
1Y/2N. I'm told that one trick employed by the service-obsessed Commerce Bank of New Jersey is that an employee can say "Yes" to a customer (within some high-tolerance limits) on her or his own. But to say "No" to any customer request, no matter how weird, requires two people (e.g., you and your boss) to turn the request down. That is, the "culture" has a designed-in "Bias toward 'Yes.'"
2 Pizzas. Amazon's Jeff Bezos declares that no employee team can have more people than can be fed by two pizzas. (This courtesy Vanity Fair/10.04.)
Plastic Bulldozer. Michael Dell, we also learn from VF, keeps a plastic bulldozer on his desk to remind him not to run roughshod over new ideas.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.