If you attend one and only one professional conference this year, make it The North American Conference on Customer Management, 7-9 November in Orlando. (Not a self-serving plea; I'm not speaking, though I have in the past.) The Speaker line-up is to die for—deep and long. Even the optional activities are great—such as an evening with Cirque du Soleil.
This Blog was born when I received a brochure for the event. And, actually, I haven't really gotten to the point of the Blog. Namely, the brochure's 60-point type pull quote, from participant Jack Welch, he of GE fame. To wit: "HIERARCHY IS AN ORGANIZATION WITH ITS FACE TOWARDS THE CEO AND ITS ASS TOWARDS THE CUSTOMER."
Who'd want to miss the likes of that?
More info: www.eCSW.com.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.