The Grand Hotel in Stockholm is, well, grand! It also satisfies seven of my eight "gotta haves" (in order): (1) insanely clean; (2) DSL/high speed access w/o interruption;
(3) 1-hour suit pressing, 24-hours-per-day; (4) windows that open WIDE; (5) no-smoking rooms; (6) 24-hour room service; (7) heart-of-the-city (in this case, minutes from the World's Best Department Store—NK); It misses on #8, Very Hard Mattress. (My Swedish friends inform me that Swedes like soft mattresses—no problem, I just moved the soft mattress to the floor and converted it into a futon.)
Just to spark a discussion, I, "Customer Service Fanatic," must add that I don't much care about staff attitude—if all my Big Eight are on line.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.