It's just that I lost a ton (almost literally) of weight ... and my clothes don't look "loose," they look silly. So, following Adventure Milano, I detoured on the way to LA. And came to SF for the primary purpose of buying new suits at Nordstrom on Market Street. What a (continuing) tribute to Insanely Great Customer Service ... eh? Going to a city not on one's brutal itinerary to stop-'n-shop.
Bottom Line: The service was, well... Nordstrom. Period. I.e.: Insanely Great. Still.
(Speaking of "service" ... all the major airlines are up against the wall, cutting staff, allowing service to do a dead drop. On this trip, alas, I found British Air and Lufthansa to be as uninspiring-inattentive-screwed up as, say ... pick your worst.)
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.