It's ... SHOWTIME! ALL THE TIME!
Joe Pine and Jim Gilmore gave us the Great Gift ... the book The Experience Economy: Work Is Theater & Every Business a Stage. OH HOW I LOVE THAT TITLE! As well as the Fundamental Hypothesis: "EXPERIENCES ARE AS DISTINCT FROM SERVICES AS SERVICES ARE FROM GOODS."
Or, in TP lingo: IT'S ALWAYS SHOWTIME!
Every PowerPoint presentation!
Every individual slide!
Every Client phone call!
EVERY INTERCHANGE WITH A "FOURTH-LEVEL" CLIENT "ADMIN ASSISTANT" ... who may make a negative (or positive!) comment to her boss's boss (who signs my check!) about an off-the-cuff comment I hastily made.
Every employee interaction ... especially when I'm stressed and/or grouchy.
Every Post at tompeters.com!
Every 7(!)-second eye contact with someone who asks me to sign a book!
And so on.
Am I hopelessly uptight about all this?
Sure. (Why do you think I revise the font-choice on a single slide 15 minutes before an A/V check?)
But no, too; "it" (being on) has become a way of life, as natural as breathing. (My beloved wife says it takes me 2 or 3 days, after I've been on the road, to quit "preaching to 4,000 people.")
Is this "no way to live"?
I love it!
I love what I do. (Remember ... Love-a-holic!)
I am ... Desperate to ... Make a Difference!
I hope you are too.
SHOW TIME ... ALL THE TIME ... is Very Cool!
NB: "Experiences" are as distinct from "services" as services are from "goods"!
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
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