I hope none of you were ensnared in the Comair-USAir fiascos! The story reminded me of a brief conversation with a United check-in employee at O'Hare on December 19. My transaction went just fine, but I commented on the generally long lines and obviously small # of UAL employees. Her response, "Yes, United is running an experiment called 'Fly the Airline with no employees.'" Uh huh.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.