Comments

I see some new slides which is kewl, but one thing catches my eye on the C-level designates..whatever happened to the Chief Destruction Officer ???

Posted by /pd at January 11, 2005 11:55 AM

Thanks Cathy and Dr. Tom - love the quote ..."a bureaucrat is an expensive microchip."

"A politician is an expensive pork merchant."

"A CBS news anchor is an expensive leftist jerkweed."

Maybe there is a way to segregate the 20% or so of slides that Dr. Tom updates each performance.

Then we can quickly learn from the latest brilliant worldly ideas.

Posted by Brad at January 11, 2005 11:59 AM

Today's NYTimes had an interesting article on the inside/non-consumer side of the "This call may be monitored for quality assurance purposes" phone message we all so often hear nowadays. After viewing Tom's slides, figure this into your thoughts:

"In India, the operators are doing a lot of the courtesies they are trained to do,"... but they often miss the nuance of conversations.... some Indian call centers show their operators episodes of "Seinfeld" and "Friends" to teach them about American culture.

Posted by Lee H. Igel at January 11, 2005 1:05 PM

Lee - Hmm........ Indians may then perceive that we all behave like Manhattanites ala Friends and Seinfeld - shows about nothing? Seems fair enough.

Posted by John at January 11, 2005 2:14 PM

Thank you all for appreciating the slides, even though you've been nowhere near Interlaken, Switzerland. Or am I wrong about that? (Please don't jump on this comment, I'm just teasing.) And Brad, new slides are put in the right column of the front page periodically. But Tom is very likely to make a new slide the day of a presentation, so there's some lag time in getting the most recent posted.
Anyway, to follow this thread in a totally irrelevant direction, at least they're not showing them the show 24, which I have just started keeping up with. Jack's major adversaries are in his own agency!

Posted by cathy at January 11, 2005 4:33 PM