This slide took 10 years to create! (It came together on a Baahstan-Zurich redeye last night.) As you may know, I'm newly/oceanically keen on "PSF = Everything." Now I've got my equivalent to the Pine & Gilmore "experience ladder"—namely, the "PSF Ladder." As an added twist, I've invented "Lovemark Leadership" as the BASE. I know it's cryptic, but I especially think it melds Our Vision with where we want to Take Our Clients. Comments???
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.