I've turned two of last week's seminars into Special Presentations. Sunday the 16th I spoke to eCustomerServiceWorld in Orlando—the result is a CustX (Customer Excellence) Special Presentation. As just mentioned above, I spoke to Small & Medium Enterprise Execs in Bologna on Friday—the byproduct is an SME Special Presentation.
Again: All yours!
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.