Starbucks clarification. I made a big deal out of the "Starbucks Smile." Let me add that, to me, these smiles (and sparkling demeanor, even a 6:30 a.m.) are ... The Real Thing. That is, we've all been "subjected to" "training program smiles"—those stretched-lip phantom "smiles"/face-contortions that bear no trace of genuine human emotion. Erik Hansen and I were talking about this. (He's the one who made me a Starbucks Maniac.) We conclude that the not-so-obscure secret is breaking one's back to hire ... folks with naturally sunny dispositions. Any other criteria come in a (very) distant second!
My firm belief: Such people do exist, in fairly sizeable numbers, but you must be determined to make this the Clear & Unmistakable No.1 Criterion! (And, to understate, it doesn't exactly hurt if the person/ doing the hiring is, um ... sunny & sparkling. Message: Sparkle begets sparkle. Sparklers sign up to work with sparklers.)
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.