dispatches from the new world of work

Oops!

Now that Tom has switched back to a "normal" font for his PowerPoint slides, it did occur to us here at tp.com that a few of you may have purchased the new font specifically to view/read Tom's slides. If that means you, our apologies for the switcheroo. And to make some small amends for your having spent money on a font no longer needed here, if you email a receipt for One Stroke Script dated February 22 or 23, we'll send you one of the Essentials Series books as a way of saying sorry for the inconvenience. (But hey, now you've got another font to play around with.) One caveat: short time frame for making good on this offer. You've got until midnight, Eastern Time Zone (USA) Tuesday, February 28, 2006, to send us the receipt. Please email it to tom (at) tompeters.com. And as always, thanks for your avid participation.

Erik Hansen posted this on 02/24/06.

Comments

Tom: Congratulations for living your own mantra of "Fast Failures" ... a "money-back if not satisfied" guarantee (or equivalent) is a must for companies who intend to follow this path ...

Posted by Mike L at February 25, 2006 12:32 AM

We discuss making it "easy" for customers with our clients every day. This was a good example of how we (and marketing) can get in our own way, but have the ability to fix it. And the fix was more than appropriate. Thanks for setting an excellent example, as always.

Posted by Caryl Felicetta at February 27, 2006 1:15 PM