Power. Simplicity. "Customer = Anyone whose actions affect your results." This keeps rolling around in my head. Profound. Profound in its implications. Way cool.
[Tom's referring to this blog entry by Steve Yastrow.—CM]
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.