Pride goeth before the fall—I just made that up. Okay, I didn't, but here's my corollary: "If in doubt ... apologize."
"I'm sorry" goes a long, long way and defuses many a volatile situation, and helps avoid many a severed personal or business relationship.
I was recently in an equivocal situation. There was a screw-up of some significance. I was "party" to the problem, but I do truly think I'm but 10% of the reason for the mess. But why the hell let something fester? I decided to take the heat; I not only apologized, but penned (yes, "penned") a note of apology which I FedExed to the aggrieved party.
I did feel awful for the mess, no matter whose doing it was—so the whole thing was genuine. And I'd add: It "worked." That is, a breach that could have widened or deepened was not only avoided, but the aftermath was a more positive relationship than before.
Whose fault was it? Truly? Truly: It doesn't matter a wit. It's seldom clear whose fault it is—except to your ego. As I said before: Pride goeth before the fall. ("Pride maketh the fall"—not too pretty, but that one is mine.)
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.