Loved this Comment to our MVP/Companies post:
"Tom, bravo on your recognition of Commerce Bank—who I believe have single handedly revived retail banking. I've been banking with them for about 5 years and can't say enough good things about them. As Tom said, they are always open and call themselves America's Most Convenient Bank, a perfectly fitting slogan. I like them so much that I recommend them to almost everyone—I actually hold back my recommendation for a few people I know who are real pains in the ass because I like Commerce so much I want to spare them from having to deal with them.
"As a New Yorker I have seen the big players (like Wells Fargo) try to emulate them, but they fall short because at Commerce customer service is in their damn DNA, and while that can be imitated, it can't be cloned. Those of you who don't bank at Commerce owe them a thanks for re-imagining retail banking, which will benefit customers of all banks."
Posted by Adam at January 3, 2007 3:56 PM
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.