The Ultimate Question ...
Okay, get up your nerve. No bull, scrap your "Customer Satisfaction Survey," British Air or Joe's Local Accountancy. Instead limit your "survey" to One Question:
"Would you recommend us to friends and professional associates?"
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.