We've had a great conversation here over the last few days about customer relationships.
What is a customer relationship? I will suggest a two-part definition, but I would like to offer it one part at a time. Here's the first part:
A customer relationship is an ongoing conversation with your customer ...
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.