Recently we have had some very good discussion about customer relationships—thank you for the comments. Last Friday I offered part one of a two-part definition of a customer relationship:
A relationship is an ongoing conversation with a customer ...
Here's the rest of the suggested definition:
A relationship is an ongoing conversation with a customer, in which the customer never thinks of you without thinking of the two of you.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.