The "3X" Theorem
Whatever amounts to "sensible communication," triple it!
Play back the last 24 or 48 hours. Is there an instance where you have failed to Fully Inform a client, or other stakeholder, of a delay (wee or grand) or glitch (wee or grand)? If your answer is "nope, all is well"—you are a liar. (Sorry, it just slipped out of the keyboard.)
Make the call.
(And if you have, in fact, good for you, let someone know about a glitch ... call 'em again to update the status of the fix, or relay the sad but honest news that the fix is more complex than first imagined.)
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.