Do not read "Flying Foul: Passengers Behaving Badly" on page D1 in the May 6 issue of the Wall Street Journal.
(I'll say no more other than what goes around comes around—treat customers like dirt and they will return the favor. Literally.)
[For heaven's sake, don't read this article. Ugh!—CM]
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.