Considering the above, I urge you to ingest the following:
The Manager's Book of Decencies: How Small Gestures Build Great Companies—Steve Harrison
Hostmanship: The Art of Making People Feel Welcome—Jan Gunnarsson & Olle Blohm (leader as host to his-her employees)
The SPEED of Trust: The One Thing That Changes Everything—Stephen M.R. Covey
The Dream Manager—Matthew Kelly
The Customer Comes Second: Put Your People First and Watch 'Em Kick Butt— Hal Rosenbluth and Diane McFerrin Peters (no relation)
Crucial Conversations—Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Crucial Confrontations—Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Influence: Science and Practice—Robert Cialdini
Emotional Intelligence: Why It Can Matter More Than IQ—Daniel Goleman
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.