Obsess On The Basics!
Now, More Than Ever!
As I said, now, more than ever. I suggest, for example, that you devote most of your "morning meeting" or "weekly phone call" to the "little" things—from clean restrooms to deliveries made or missed to thank-you calls to a customer for her business after an order ships.
Keep on each other over those basics—and be liberal with the kudos for those who go an extra millimeter to do a "trivial" job especially well.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.