Through good times and bad, Southwest Airlines stays on brand as a no-frills, low-cost, wacky-humored carrier. Here's a video of a SW flight attendant on a flight to Oklahoma City last weekend doing his safety announcement as a rap—with passengers stomping and clapping along. Note: In a tight economy this kind of customer service (keeping the passengers entertained while imparting necessary information) doesn't cost the company a THING!
[See John's blog at RockandRollLessons.blogspot.com.]
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.