Joe Pine and Jim Gilmore are celebrating an anniversary on April 28, 2009. It's been ten years since they published The Experience Economy. Hard to believe! But when you stop to think about how their book has changed the dialogue for businesses—how common it is for people to discuss the quality of customer experiences—it makes sense. Congratulations, Joe and Jim, on raising the bar for all of us.
They've made it possible for you to share ideas or stories at their website. Join the discussion there; let them know what impact The Experience Economy has had on you!
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.