Improve Your Business!
Become a Better Person!
Master the Art of Apology!
(Study = Become a serious student thereof!)
Treat apology as a "practice" (that's Kador's advice—and I concur)!
Acknowledge that this "practice" can become one of a small handful of "strategic competencies"!
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.