I'm in New Delhi, where the thermometer is apparently stuck above 100°F. I am presenting at the "ASQ/FICCI Symposium on Innovation and Quality." The joint sponsors-organizers are the American Society for Quality and The Federation of Indian Chambers of Commerce, a venerable institution whose origins date back to 1927.
As always, I am wonderfully overwhelmed by the amazing energy that one sees and feels in India.
(As part of my preparation, I created "The Quality 121: 121 Random Thoughts on Quality, Emphasizing the Variables That Are Often Missing in Conventional Quality Programs." You'll find it here as a Special Presentation, along with the PPT for the event.)
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.