In a new video from The Little Big Things Video Series, Tom defines the aspiration of organizations. After all, "organizations exist for one and only one reason, and that is to be of service."
Please watch the video. [Time: 2 minutes, 26 seconds]
[A PDF transcript of the video's content is also available: Excellence: On Enterprise.]
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.