This, KRP, began as a 140-character Tweet:
K = R = P
(Kindness = Repeat business = Profit)
On time all the time.
Apologizes with dispatch for screw-ups.
"Over"-reacts to screw-ups of any magnitude.
"Professional" in all dealings.
Understands that kindness to staff begets kindness to others.
Applies throughout the "supply chain."
Applies to 100% of customer's staff.
Explicit part of values statement.
Basis for evaluation for 100% of our staff.
Starts with the boss/bosses.
(Above, after a long Vermont winter, there's nothing boring about a Dandelion.)
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.