The next section of Tom's book is now available as audio files. The section is titled "Connections," and it's comprised of these items:
Or go to the audio player to find all the items leading up to these as well.
New video of Tom, also:
"Strategy: The Power of 'I'm Sorry'": Part of Tom's push for Excellence in the health care industry is this suggestion for a very little thing that makes a very BIG difference in patient satisfaction.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.