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Tom Reads The Little BIG Things (Cont.)
The next section of Tom's book is now available as audio files. The section is titled "Connections," and it's comprised of these items:
#33. Only Connect ...
#34. They Liked Ike (Because Ike Liked Them).
#35. Always Make It Personal.
#36. Commit "Acts of Deliberate Relationship Enhancement."
Or go to the audio player to find all the items leading up to these as well.
New video of Tom, also:
"Strategy: The Power of 'I'm Sorry'": Part of Tom's push for Excellence in the health care industry is this suggestion for a very little thing that makes a very BIG difference in patient satisfaction.
You can watch the video here (2 minutes, 45 seconds) or get a PDF transcript of its content.
ARCHIVES
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What Tom's Reading Archives
OBSERVATIONS ARCHIVES
right now
What we're talking about
on the front page.