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Servant Leadership
From The Little BIG Things

Spring green

My take:

Our goal is to serve our customers brilliantly and profitably over the long haul.

Serving our customers brilliantly and profitably over the long haul is a product of brilliantly serving, over the long haul, the people who serve the customer.

Hence, our job as leaders—the alpha and the omega and everything in between—is abetting the sustained growth and success and engagement and enthusiasm and commitment to Excellence of those, one at a time, who directly or indirectly serve the ultimate customer.

We—leaders of every stripe—are in the "Human Growth and Development and Success and Aspiration to Excellence Business."

"We" [leaders] only grow when "they" [each and every one of our colleagues] are growing.

"We" [leaders] only succeed when "they" [each and every one of our colleagues] are succeeding.

"We" [leaders] only energetically march toward Excellence when "they" [each and every one of our colleagues] are energetically marching toward Excellence.

Period.

(Above: Spring GREEN/VT. Below: Baby chicks settling in.)

Baby chicks just born

Tom Peters posted this on 05/17/10.

Comments

Practicing servitude not only keeps old customers and attracts new, but it rejuvenates employees and leaders.

Posted by Laura Lorenz at May 17, 2010 4:40 PM

For folks concerned about our ability to compete and win in a global marketplace (and we must be), the practice of servitude Laura refers to dissolves the barriers to needed high velocity customer response and manufacturing. From the big picture perspective it moves us a long the road of accelerating respone time via engaged people which in turn opens the door to pentup innovation and ideas that would not have seen the light of day. It is a philosophy whose time has come - and coupled with lean thinking can restore a winning culture.

Posted by David C Hogg at May 18, 2010 4:54 AM

"and I agree with the comment above me."

As do I.

Posted by tom peters at May 18, 2010 1:00 PM

Tom,

This post resonated with me. I was just having a conversation with my new manager about the very subject. So many leaders miss the mark. A good leader acts as an enabler, not a policeman. When you are helping people to do what they do best better, you are practicing good leadership.

I read an article last week about this very style of leadership. It's a NY Times piece titled The No-Stats All-Star. It is a little long, but it absolutely blew my mind, and supports the message of your post.

Posted by Nate Bagley at May 26, 2010 12:50 PM