Here are a few things I believe are central to success, personal and organizational. In this (selfish) instance, the author is me (some emerged from the gorgeous brevity of Tweets):
If not EXCELLENCE, what?
If not EXCELLENCE now, when?
EXCELLENCE is not an "aspiration."
EXCELLENCE is not a "journey."
EXCELLENCE is the next five minutes.
Organizations exist to serve. Period.
Leaders exist to serve. Period.
Service is a beautiful word.
Service is a beautiful word. Service is character, community, commitment. (And profit.)
Service is a beautiful word. Service is not "Wow." Service is not "raving fans." Service is not "an experience." Service is "just" that—SERVICE.
K = R = P
Kindness = Repeat business = Profit.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.