Saturday Edition

dispatches from the new world of work

Leadership: American vs Southwest

Tom gives a powerful example of what happens when you treat your employees like customers in a new video from The Little BIG Things Video Series.

You can find the video in the right column here at tompeters.com or you can watch the video on YouTube. [Time: 2 minutes, 33 seconds] You can also download a PDF transcript of the video's content: Leadership: American vs Southwest.

Shelley Dolley posted this on 07/09/10.

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