Tuesday Edition
This week's additions to the audio files on the book page are in the section titled "CUSTOMERS":
#72. It's 11 A.M.- Have You Called a Customer Today?
#73. There's Nothing But Nothing Better Than an Angry Customer.
#74. What We Have Here Is a Failure to Overcommunicate.
Collect them all, and when we're finished, you'll have an audio version of the entire book.
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Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
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What we're talking about
on the front page.