Following up on my seminar last week, aboard the "Seabourn Spirit" and aimed at independent retailers under attack from their "big box" brethren, I drafted "The Independent Retailer Edge." It is attached here as a pdf. I believe it holds to some extent beyond retail. Enjoy!
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.