Here's video number 49 from The Little BIG Things Video Series. Tom reminds us that grand gestures aren't always necessary, it's the little things that matter.
You can find the video in the right column of the front page of tompeters.com or you can watch the video on YouTube. [Time: 1 minute, 16 seconds] You can also download a PDF transcript of the video's content: Excellence: Courtesy Matters.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.