Now at YouTube, the latest video of The Little BIG Things Video Series. Tom tells how he found an answer to the question, "But how can what you describe work in my little shop?"
You can find the video in the right-hand column of our front page, or watch it here (Time: 2 minutes 19 seconds). Also available, a PDF transcript of the video's content: Excellence: It Can Happen Anywhere.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.