The next installment from Tom's "Mother of All Presentations" or MOAP, at ExcellenceNow.com is now available. You can download the PowerPoint version or a PDF. We'll be releasing a section every other week throughout 2012.
What's Part 3 all about? Given that worker satisfaction in the job is intricately tied to worker satisfaction with their supervisor, Tom sees selecting, training, and nurturing your first-line supervisors as a mandatory strategic part of business practice. I put it mildly. Download Part 3 of Tom's Mother of All Presentations to get his take—that is, care of first-line supervisors should be an obsession.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.