We continue on, to the next installment of Tom's "Mother of All Presentations," or MOAP, available now at ExcellenceNow.com. You can download the PowerPoint version or a PDF. We'll be releasing a section every other week throughout 2012.
Part 5 advocates practice in the art of listening. Tom states that mastery of this talent is difficult, but the effort pays big dividends. Try it today. Get Tom's three rules to follow and more in Part 5 of Tom's Mother of All Presentations.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.