Part 11 is the next installment of Tom's "Mother of All Presentations," or MOAP, available now at ExcellenceNow.com. You can download the PowerPoint version or a PDF. We'll be releasing a section every other week throughout 2012.
The 15H Theory of Everything continues with this lesson derived in part from Tom's study of Henry Clay. The key point is that Kindness = Repeat Business = Profit. That is, courtesy, apologizing for mistakes, and appreciation of your internal and external customers are all important parts of a successful business strategy.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.