While reading Henry Chesbrough's masterful 2011 Open Services Innovation, I was reminded of our 1999 triumvirate of books in our Re-inventing Work series. In particular, The Professional Service Firm50: Fifty Ways to Transform Your "Department" Into a Professional Service Firm Whose Trademarks Are Passion and Innovation. (You can get it on Kindle, or used hardback, starting at, ta da, $0.01.) I have also attached a "PSF" PowerPoint presentation from 2007, unfortunately not annotated.
Specifically, this post is in response to a 0608 tweet.
(Photo above, courtesy Tom's iPhone 4S, is the "beauty bush" outside his home office.)
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.