The next installment of Tom's MOAP, or "Mother of All Presentations," Part 19, is available now at ExcellenceNow.com. You can download the PowerPoint version or a PDF. We we'll be releasing a new section every other week throughout 2012.
In Part 19, which is the 12th "H" in the "15-H Theory of Everything," Tom pays tribute to small and middle-size businesses, with Hartville Hardware, one of the stars from George Whalin's book, Retail Superstars, as an example.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.