The latest addition to Tom's "Mother of All Presentations" (MOAP) is available now at ExcellenceNow.com. You can download it as a PowerPoint or a PDF. We've been releasing a new section every other week throughout 2012.
Part 21 continues the "15H Theory of Everything" with "Hewlett," and it puts the limelight on the Professional Service Firm, Tom's model for a transformational business. That is, one that offers to provide not just customer satisfaction, but, instead, customer success.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.