Updates!

(1) In an effort to "get it right," I have revised last week's Johannesburg presentation once again!
(2) I have made minor revisions to the week before's Excellence. Now. 2-page "summary of everything."
(3) I have converted the 2-page "summary of everything" into a PowerPoint presentation.

Herewith, the lot!

BRG, Johannesburg

Tom spoke to South Africa-based BRG, Business Results Group, in Johannesburg today.
PPT slides are here:

BRG, Johannesburg, 8 Nov 2011
BRG, Johannesburg, Long Version, 8 Nov 2011

Special Presentations

In the recent past, we've offered up posts on "GREAT Professional Service Firms" and "The Adaptive Organization." Here they are again, in PowerPoint format, for your convenience:

The Adaptive Organization
GREAT Professional Service Firms

Enjoy!
(Or, rather, STEAL—that's the whole point.)

ISSA/INTERCLEAN North America

Tom is speaking today in Las Vegas to the International Sanitary Supply Association Trade Show and Educational Conference.

ISSA/INTERCLEAN North America, 20 October 2011

Apache Corporation

Tom is in Dallas, speaking at the Apache Corporation's 2012 Strategic Planning Conference. (And as winter creeps up on Vermont, enjoying the Texas heat and gobbling up Rangers' World Series gear, he tells us.)

Apache Corporation, Final, 18 October 2011
Apache Corp, Long Version, 18 October 2011

Foley & Lardner

Tom remains in Chicago. Today he is addressing members of Foley & Lardner, at their Annual Partners Meeting. The Milwaukee-based law firm has 21 offices and 925 lawyers, and has been operating since 1842 (per Wikipedia).

Foley & Lardner, 15 Sept 2011
Foley & Lardner Long Version, 15 Sept 2011

Deloitte Tax 2011 North American Global Conference

Tom is speaking today at the gorgeous Arizona Biltmore in Phoenix, for Deloitte Tax LLP at their 2011 North American Global Employer Services Conference.

Deloitte Tax LLP, 12 September 2011
Deloitte Long, 12 September 2011

Entrepreneurial Mexico

Tom is in Mexico City (for about the 25th time, he estimates) speaking for his colleagues of 25 years standing, the HSM Group. The event is a Congress of about 3,000 people. All are from SMEs/Small and Medium-sized firms. The event is sponsored by Banamex, to launch a major initiative in support of the SMEs; in Mexico, as elsewhere, these firms are the engines of national economic growth and job creation.

"This scratches one of my great itches," Tom says. "'We 'gurus' have systematically neglected these firms—to our everlasting discredit. This is part of my vigorous campaign to atone for previous sins."

HSM Entrepreneurial Mexico, 18 August 2011

Gartner PPM & IT Governance Summit, 22 June

Tom is in San Diego ("slightly different since I first went there, in 1966, when I was in the Navy") speaking to the Gartner Group at their "PPM & IT Governance Summit." Gartner describes itself as "the world's leading information technology research and advisory company." Tom says, "As IS/IT increasingly becomes the (damn near) whole shebang for many/most firms of all sizes, summit participants are wrestling with the most complex issues there are, outside of war and peace—whoops, war and peace are increasingly driven by IS/IT as well!"

Gartner Group Summit

Gartner Group Long Version

Norwich University Lecture Series

Norwich University in Northfield, VT, has a long history as a higher-education innovator of the first order—among other things, it was home to the first ROTC program and was the model and impetus for the Morrill Land Grant colleges which transformed tertiary education in the United States. Norwich's pioneering distance-learning master's degree programs include an on-campus "Residency." Tom is presenting the Todd Lecture Series address primarily to those in Residency 2011 of the School of Graduate and Continuing Studies.

Norwich University, Todd Lecture Series, 15 June

Hanley Wood Housing Leadership Summit 2011, 23 May

Hanley Wood Business Media is the #1 multi-media company serving the construction industry. Tom spoke yesterday to their Housing Leadership Summit 2011. Homebuilding is still taking it on the chin, to be sure. "Keynoting this event will, indeed, be a unique challenge," Tom said. "On the other hand, battered or not, the relentless pursuit of Excellence is a heady and worthwhile challenge."

Hanley Wood Housing Leadership Summit 2011

Hanley Wood Leadership Summit, Long

TMPAA Conference 10 May 2011

Tom is in Boston today ("For once, working at home," he says.) He is speaking to the Target Markets Program Administrators Association. These are the mostly independent administrators/quarterbacks for specialty insurance products—for school districts, construction companies, etc. As he says, "I'm in hog heaven—I believe wholeheartedly in the power of modest-sized specialists to dominate their niche. The Great German Export Engine, the 'Mittelstand,' which I have studied in depth, consists of excellent mid-sized specialists, described by one expert as 'agile creatures darting between the legs of multi-national monsters.' "

Excellence. Always. TMPAA Conference, Boston, 10 May 2011

You can also follow TMPAA on Twitter @TMPAA.

PMMI Seminar

Tom is at the Fairmont Turnberry Isle Resort & Club in Aventura FL speaking to the Packaging Machinery Manufacturers Institute. "Perhaps it's trite" he says, "but I'll begin with a slide quoting specialty-retail guru George Whalin: 'Be the best. It's the only market that's not crowded.' It's a superb companion to my 30-year obsession/love affair with Excellence."

Excellence. Always.
If not Excellence, what?
If not Excellence now, when?

Excellence. Always. PMMI, 4 April 2011
Excellence. Always. PMMI, Long Version, 4 April 2011

Santo Domingo Seminar, 24 March

Tom spoke in Santo Domingo Thursday. The public seminar was directed to representatives from various elements of the agribusiness industry.

Excellence: Innovate or Die, Sanut/Santo Domingo, Dominican Republic, 24 March 2011

Auckland Seminar
23 February 2011

BNZ is sponsoring "A Conversation with Tom Peters" at the Museum Events Center in Auckland. You can find the slide presentation below.

Needless to say, the still unfolding tragedy in Christchurch weighs heavily on the mind of everyone involved. "I am especially attuned to a horror like this," Tom said, "having experienced, from inside Candlestick Park, the 1989 Loma Prieta quake in the San Francisco Bay Area."

Excellence: The 12H "Theory of Everything," BNZ/Auckland, New Zealand, 23 Feb 2011

National Business Growth Summit
Updated

Tom has taken a break from his writing and New Zealand "sabbatical" to cross the Tasman Sea and speak to the National Business Growth Summit in Sydney, Australia. (His friend, Verne Harnish, CEO of Gazelles Inc. is the instigator-in-chief.)

You'll find his presentation below.

Excellence: The 15H(8H) "Theory of Everything" National Business Growth Summit, Sydney, Australia

Update: Today Tom's giving an all day workshop as part of the National Business Growth Summit. The slides are below.

Excellence: The 14H "Theory of Everything" Workshop, National Business Growth Summit, Sydney, Australia

Goodbye to 2010

Today marks Tom's last speech/event of 2010 (download the slides below). He's addressing the National Association of Independent Life Brokerage Agencies at Gaylord Texan Resort and Convention Center, outside of Dallas in Grapevine, TX. He's been in the public presentation business/arena since 1977. In those 33 years, he figures he's walked on stage almost 3,000 times and logged about 5,000,000 miles in the process.

And as those who've seen him of late know, he loves the work as much or more than ever. Why keep going? His ready response: "There's a lot of unfinished business."

Excellence: The 8H "Theory of Everything" NAILBA, Dallas, TX, 18 November 2010

The "11H Theory of Everything"

I've been playing with "Hs." First it was 3Hs. Then 7Hs. Then 6, 5, etc. Here I want to share the Grand Finale. (For now.) That is, "The 11H Theory of Everything," a 368-slide show. Incidentally, I've included the original "3H Theory of Everything" as an Appendix.

Enjoy!

ExpoManagement Mexico

Tom, along with Colin Powell, Renee Mauborgne, Paul Krugman and others, is speaking for HSM in Mexico D.F. at ExpoManagement Mexico. You will find two very different versions of his presentation here; he will, for sure, give one or the other!

Excellence: The 8H "Theory of Everything" ExpoManagement Mexico, 10 November 2010

Excellence, Always. Innovate. Or Die. ExpoManagement Mexico, 10 November 2010

Drucker Centennial Day

The Drucker Institute has been celebrating Peter Drucker's legacy for a year. Today's event in Claremont, CA marks the grand finale. And Tom ("I'm honored beyond words") gives the keynote address.

Herewith, in truncated and longer formats.

Excellence: The 7H "Theory of Everything" Drucker Centennial, Final version.

Excellence: The 10H "Theory of Everything" Ducker Centennial, Long version.

Riyadh

Tom is speaking in Riyadh for his old friends at the Institute for International Research. This is about his 10th visit to KSA/the Kingdom of Saudi Arabia. (He reports that he missed the 40C+ weather in Riyadh last week—and survived nicely at 30C to 35C.) (He also reports a construction/high rise boom that rivals "the old days" in Dubai.)

Excellence. Always. Riyadh. Final Version.

Excellence. Always. Riyadh. Long Version.

MasterCard/Vienna

Tom is in Vienna, addressing the global MasterCard Sales Leadership Meeting.

You can download the PowerPoint slides here:

Excellence. Always. Innovate. Or Die.
MasterCard, Vienna, Final Version

Excellence. Always. Innovate. Or Die.
MasterCard, Vienna, Long Version

Comerica

Tom is speaking in Dallas and Houston to clients (SMEs) of Comerica. With $59 billion in assets, it is the largest bank headquartered in Texas. Through reasonably conservative practices, it has weathered the Great Recession as well as could be imagined.

Excellence: The 6H "Theory of Everything." Final Version, Houston.

Excellence: The 6H "Theory of Everything." Final Version, Dallas.

Excellence, Always. Long Version.

Iowa Goes for the Gold ...

Tom is speaking in Des Moines at
Iowa's Advanced Manufacturing Conference: Manufacturing in the Global Economy.

You can download his PowerPoint presentations here:

Excellence, Always. Final version.
Excellence, Always. Long version.

Excellence Always, Zurich

Tom is on his way home from Zurich, where he keynoted the Cabot Corporation's annual executive conference. Boston-based Cabot is a leader in specialty chemicals such as carbon black, which, among other things, performs an essential function in automobile tires and printer toner.

Download the event PowerPoint slides here:
Cabot, Final Version

Cabot, Long Version

Excellence Always: the Cruise

Tom is speaking today to NARTA/National Associated Retail Traders of Australia. NARTA supports/supplies the other-than-big-box retailers in Australia and New Zealand. The feisty independents will soon confront the likes of Costco and Best Buy. (In a first, Tom is speaking aboard ship—the Seabourn Spirit—en route from Dubrovnik, Croatia to Venice.)

Download the PPT slides.

HSM/Sao Paulo

Tom is in Sao Paulo with his old pals (especially Jose Salibi Neto) at HSM. This is about year 25! At "Forum HSM De Estrategia" he has a morning general session. Then a private company session in the afternoon. His fellow provocateurs include Michael Porter and Renee Mauborgne—Tom, the "execution dude" and two great strategists. Fun for all, presumably.

Download the slides:
General Session
Private Session

PowerPoint "Stuff"

As I prepare for a series of presentations, I'm bringing together my new slides. Many are derived from Blog posts. I decided to share the set with you—you'll find it here.

Enjoy!

Excellence Always: Oman

Tom is speaking in Muscat, the capital of Oman, today. The theme and title of the speech is "Excellence. Always." You can download his PowerPoint slides here.

Excellence Slides: Miami

Tom's event of the day is speaking to the National Confectioners Association. Their website is CandyUSA.com! If you'd like to get the PowerPoint from Tom's appearance, you can get it here, along with a longer, web-only version:

National Confectioners Association, Miami
National Confectioners Association, Long Version

As always, please let us hear from you if you were there.

Excellence Slides: Philips Healthcare

Today, Tom is speaking to Philips Healthcare. Their tagline is "Sense and Simplicity." Nice.

If you'd like to get the slides, you can use these links:
Philips Healthcare North America
Philips, Long Version

If you attended the event, please drop us a line in the comments.

Excellence Slides: Adecco

Adecco, headquartered in Glattbrugg, Switzerland, is the world's largest temporary employment organization, with revenues of over $25 billion and almost 6,000 offices worldwide. Its business is actually boosted by employers' reluctance to add full-time payroll employees amid wobbly economic conditions. Please weigh in by commenting under this post if you attended the event. Let us hear from you! And if you'd like the slides, you can use these links:

Adecco Final
Adecco Long

Tom is in Cannes at the moment, and, if you follow him on Twitter, you know he finds it a bit over the top. But right now, in terms of weather, it has to beat Vermont!

My Heart (and Body) Are in San Francisco, God's Gift to City-hood!

I spoke at an Inc. magazine event last night in San Francisco, commemorating the winner of an entrepreneur-to-be contest with a hearty financial prize. Incidentally, in the name of Chinese ubiquity, much on our minds these days, the event is sponsored by the powerhouse Chinese B2B outfit—Alibaba.

In preparing, I put together a list of ten key factors that I believe characterize entrepreneurial excellence ...

Entrepreneurial Excellence TEN

1. "Insane" Passion for and commitment to the idea.
2. Can explain the idea in Simple English and Excite others about its Uniqueness in ONE MINUTE (or less).
3. Good Accountant/"Wise-man (-woman)"/50-50 Partner.
4. Devotee of the Experimental Method ("Try it. Now.")/Master of "Plan B"/Relentless/Resilient.
5. Patience in Hiring/"Great Place to Work" from the get-go.
6. "d"iversity/M-F balance.
7. Exude Decency-Character-Integrity.
8. Playfulness/Fun.
9. Sweat the details (Execution = Strategy).
10. EXCELLENCE. Period.

[For the PPT slides, you can use this link.]

Excellence Slides: Press Ganey

Today, Tom met with about 2,000 health care senior execs, mostly from hospitals and hospital systems in National Harbor MD, right outside of Washington D.C., hosted by Press Ganey, researchers and consultants who provide solutions and resources to their clients to help them provide high quality health care. Press Ganey is significant because of their focus on this one industry. As their website states: "Health care is a unique industry in which success is not measured simply by financial returns. The most successful health care organizations act upon the needs of all customers [doctors, nurses, patients, administrators] to improve the delivery of care and achieve organizational results."

Slides are here: Excellence Always: The Art of the Possible, Press Ganey, Baltimore

Excellence Slides: Seminarium Ecuador

The slides I'm posting are for an event that took place last Wednesday. Tom's been all over the world and had Internet access, but the mountains of Ecuador proved too big an obstacle. We hope he enjoyed several days of being out of touch. In a scenic location. Sounds good to me.

The event was the Seminarium Ecuador in Quito, short for San Francisco de Quito, the capital city. Be sure to look at google maps, wikipedia, and other websites to learn more about this fascinating place. It's in the same time zone as Boston, but worlds away.

If you attended the Seminarium, please give us your comments, and if you'd like the slides they are here.

Excellence Always: San Francisco

On Friday, Tom was the closing speaker at the 2009 Urban Land Institute Fall Meeting and Urban Land Expo at Moscone Center in [glorious, matchless, delightful—TP] San Francisco. We'd love to hear from you if you happened to attend the event, and the PPT file is here.

New "Mini-MASTER"

I've been fooling around with a lot of formats for recent events in the likes of Luanda, Riyadh, Dhahran, Mumbai, New Delhi, and Toronto. I've also been folding some of the stuff in the new book into my presentations. For my own use, I created a 525-slide monster I titled "Mini-MASTER." Here it is, FYI.

King Fahd University

Tom's public seminar yesterday was hosted by King Fahd University of Petroleum & Minerals in Dhahran. "KFU is as good as it gets in its field," Tom reports. "I had a lovely time. I think we got some good work done—and had a lovely time along the way. As an engineer, I have great fun poking fun at my brethren." He adds, "If it gets any better than Saudi hospitality, I don't know where." (At Tom's request, spaces at the seminar were made available for "a couple of dozen students.")

As always, please let us hear from you, and you can get the PPT slides here.

Excellence Slides

Tom's on the road again, this time speaking to the International Conference on Administrative Development: Towards Excellence in Public Sector Performance, in Riyadh, Kingdom of Saudi Arabia. If you attended the event which took place earlier today, please let us hear from you in the comments. If you would like to get the PPT slides, you can do so here:
Excellence Always, Riyadh
Riyadh, Long Version

Excellence Slides: Toronto

Tom is speaking today in Toronto at an all-day event called "The Art of
Management." Among others with whom he'll be sharing the podium is Marcus
Buckingham. "There's nobody," Tom says, "in 'this business,' whatever 'this
business' is, whom I respect more than Marcus. It's that simple." (Tom also
reports gleefully that the promised overnight snow did not materialize.)

To get the slides, use these links:
The Art of Management, Toronto, Final
The Art of Management, Toronto, Long Version

Excellence Slides: Leaders in India, Mumbai

Tom's in Mumbai, speaking at the Leaders in India Business Forum. He's done by now, since it's nine hours later compared to Boston where I'm located as I post this announcement. So, if you were there, let us hear from you in the comments. And if you'd like the slides, here are the links:
Leaders in India, Mumbai Final
Leaders in India, Mumbai Long

Manchester/London

Tom spoke for The London Business Forum again on Wednesday in Manchester. On Thursday he spoke for LBF in the morning to HR professionals and to a General Session in the afternoon. (Tomorrow he heads home.)

Three PPTs for downloading are here:
London, AM Session
London, PM Session
Manchester

Excellence Slides: Glasgow

Tom swings into his Fall speaking engagement season with the first of four events in the UK, all under the aegis of London Business Forum. At today's event in Glasgow, Tom's bit is titled "Still in Search of Excellence." If you'd like, you can get the PPT slides, or a longer web-only version, and please let us hear from you in the comments if you were there.

Health Forum/American Hospital Association

On Thursday I had the great privilege of being a keynote at the Health Forum/AHA conference in my beloved San Francisco—putting "feet on the ground" there always sends my spirits soaring. While the health bill, or the likelihood of something, was on every mind, my job was to talk about leadership, regardless of the shape of any legislation. In fact I obsessed on the idea of "your choice"—the idea that incredible amounts of progress were possible in any case. Proof more or less positive is the variance that exists in the system we have today, in spite of existing ass-backwards incentives that reward "piece work" (pay-per-procedure) rather than outcomes and quality-safety. Organizations like Geisinger in Danville PA, Mayo in Rochester MN, Dartmouth-Hitchcock in Hanover NH, and Griffin in Derby CT do wonders already in terms of quality, safety, minimization of unnecessary tests and procedures, and putting the patient and patient's family first.

My main thrust was "controlling what you can control" and creating an "experimentation machine"-"innovation machine" (and a "culture" that supports it) devoted to "letting 1,000 flowers bloom" as the way forward in creating and designing systems that promote 100% employee involvement, patient-patient family engagement, safety, quality, elimination of variation in outcome, and the like. I avoided my usual hectoring (the nature of the likes of quality-safety is now more or less accepted), and urged "getting on with it" ASAP.

I have rarely felt so engaged and have rarely so enjoyed myself—as to impact, the proof will be in the doing. (Glenn Steele, CEO of Geisinger, was immeasurably helpful—he joins my "hero entrepreneurs" shortlist, next to the likes of Teach For America's Wendy Kopp!)

Attached you'll find my PowerPoint presentation; it's less helpful than usual, since so much of the tone was beyond the slides.

PPT is attached.

Excellence. Always. Brazil.

Tom is speaking at ExpoGestão, the annual congress of the Federation of Entrepreneurial Associations of Santa Catarina. He's in Joinville, in the state of Santa Catarina in Brazil. Tom is joined at the podium by the likes of Gary Becker, who won the 1992 Nobel Prize in Economics, and Sharada Ramanathan, who's a director and entrepreneur—and often the face of Bollywood to the rest of the world.

As always, we welcome your comments if you were there. And you can get three PPTs for the event here: Excellence. Always. ExpoGestão, ExpoGestão, Long Version, and a special deck titled The Innovation 24.

The Quality 136:
All Yours!

The "Quality 10" became the "Quality 121," which I sent your way from India. Since getting home, I've added to it, and the Quality 121 has become the Quality 136. You'll find it here, with substantial edits since the original, in both PDF and PowerPoint formats.

Quality!
Excellence!
New Delhi!

I'm in New Delhi, where the thermometer is apparently stuck above 100°F. I am presenting at the "ASQ/FICCI Symposium on Innovation and Quality." The joint sponsors-organizers are the American Society for Quality and The Federation of Indian Chambers of Commerce, a venerable institution whose origins date back to 1927.

As always, I am wonderfully overwhelmed by the amazing energy that one sees and feels in India.

(As part of my preparation, I created "The Quality 121: 121 Random Thoughts on Quality, Emphasizing the Variables That Are Often Missing in Conventional Quality Programs." You'll find it here as a Special Presentation, along with the PPT for the event.)

Event: Seoul

Tom is in Korea when a great deal is happening in that country. He's speaking to the New Growth Engines'
Convention & Expo in Seoul. We wish him a safe trip, and please let us hear from you in the comments if you attended the event. If you would like to get the PPT, you can download it here.

Event: Shanghai

If you've been reading our blog lately, you know that Tom's been en route to Shanghai. For the three-day event, he gives us four presentations tailored to his audience and in keeping with topics that have occupied him recently:

• Excellence
• Innovation
• People
• Leadership

Please join us in the comments if you had the opportunity to attend the event where Tom was speaking to the Olympic Marketing Training Consultancy, whose founder once offered $620,000 for a chance to meet Warren Buffett.

[And yes! Tom sent the photo above of Shanghai, where the population will surpass 19,000,000 this year, as seen from his 38th floor hotel room window—a little different from the window view in Amsterdam!]

Venturesome Economy/Special Presentation

On several occasions I have raved about Amar Bhidé's The Venturesome Economy: How Innovation Sustains Prosperity in a More Connected World. In preparation for a presentation today, I put together a brief (four slides) Special PPT Presentation—which is attached and all yours. (Sorry it's not annotated—it may be more or less self-explanatory. Anyway, I don't care; you should have long ago purchased and ingested the utterly original tome.)