"Tolerate nothing less than 'Departmental excellence and coolness.'" Tom Peters
Tom's newest effort on his master PPT yielded another subset of the whole. Here, now, is the Mini-Master, a selection of 247 slides Tom sees as his core message: Mini-MASTER, 6 November 2013
The new master got an update, too: Master, 1097 slides, 21 November 2013
Over 25 years ago I met Jose Salibi Neto. He had co-founded with two others the HSM group in Brazil (the "S" is Salibi), and asked me to speak at one of his conferences. (Jose graduated from the University of South Carolina, which he attended, in part, on a tennis scholarship.) From Day 1, Jose and his partners set out to achieve eye-popping Excellence in all their work. And they did. In a few years, HSM started producing events in the likes of Argentina and Mexico and Spain. Then, in a nervy move, they came to the USA. Not just "to the USA," but to Radio City Music Hall in Manhattan . (I took part in a couple of the stunning Manhattan forums—and speaking from the Radio City stage to an audience of several thousand is surely near the start of my highlights tape.) HSM's speaker lineups were stellar, featuring CEOs, heads of state, Nobel laureates, and some hangers-on like myself.
The organization has gone through various transitions, with the quality and imaginative features always off the charts. The events are incredibly well thought out, making them a joy for speakers and attendees alike—ah, those "Little BIG Things." (FYI, the group is now called WOBI, World Of Business Ideas.)
At any rate, here I am in glorious Milano for the World Business Forum. Moreover, I'm surrounded on stage by great pals, old and new. It just doesn't get any better than my longtime colleagues Kevin Roberts and Dan Pink—what a duo. I'll also meet one of my newest heroes, Susan Cain, author of the "gamechanger" (term merited in this instance) book Quiet; and I've also made the acquaintance of Luke Williams, Stern B-School stalwart and champion of disruptive business practices.
All in all, as good as it gets. Oh yes, this wraps up my year of speaking, and as usual I have been supported by a cast of Hall of Famers. The Washington Speakers Bureau and I have been married forever, almost literally. They re-invented their industry and have established an invariant standard of Excellence-squared. So many have helped me there, but I'll single out just one. Speakers are paired up with "ECs," Event Co-coordinators—a WSB invention. Mike Sauer has gone so many extra miles so many times that 1,000 words of praise would only scratch the surface. The "home team" of Shelley Dolley, Charlie Macomber, Nancy Paul, and Cathy Mosca have also gone an uncountable number of extra miles—just when we think we've seen it all, another curve ball shoots plateward.
Thanks to all of you—and thanks to, of course, the real customers, the audiences that have given me an opportunity to bend their ears.
[Photo above: "Life on the Road"]
When I prepare for a presentation, I gather material from here and there, old and new, and start to play with it. Over the last 18 months, my thinking, underpinned by a killer reading list in particular, has undergone pretty dramatic changes—and, frankly, I needed to pull together my material (in PPT format) in order to figure out what I am thinking at the moment. (I'm stealing here from the great psychologist Jerome Bruner: "How do I know what I think until I see what I say?") At any rate, about four or five months ago I started pasting up some sort of new-ish "master presentation" which would essentially be my more or less encyclopedia from which I'd cherrypick appropriate material for a given event/seminar. What emerged after 100s (1000s, actually, or 1000s of 1000s) of iterations is hereby offered, all roughly 900+ slides worth, for you to use as you wish or if you wish. Unlike the 4,096-slide excellencenow.com PowerPoint monster presentation (we call it "MOAP," the Mother Of All Presentations), this one is not, at least at the moment, annotated. Sorry. In any event, I hope you find our newest hatched egg of some value. Putting it together was certainly a valuable exercise for me—and fun, too. (It's a very very cool time to be thinking about "all this." Boredom is not on my top 10,000 problems list.)
This most recent new PPT from Tom gives his ideas on the priorities of managers. He makes a strong case for the importance of: first-line supervisors, hiring, evaluations, listening, and developing your people. Take a look:
In addition, he's added more thoughts to his current Master Presentation. You can get the update here:
This week's travels take Tom to Switzerland, near Zurich, where he's speaking to a group at ZfU International Business School. The topic, according to their website is The Essentials of Leadership. You can get the PPTs of the day with the links below:
Today, Tom's in Florida speaking to the Dental Trade Alliance. Established in 2004, the DTA resulted from the joining of two established organizations, the American Dental Trade Association and the Dental Manufacturers of America. In part, it funds programs that "either improve access to or the effectiveness of the oral healthcare system."
I was eyeballing my new MASTER presentation. Some numbers popped out. So I decided to see if I could build a reasonable inclusive story from a handful of numbers ... 31 numbers to be exact. Herewith the result:
Tom's been exploring new topics that look to the future, e.g., gamification, machines, robotics, social business, nanotechnology, and he's moved them to the forefront in his presentations. In this new collection of Big Things, he's assembled 63 things he feels are most important for all of us to know now. So, take a look, and perhaps make a reading list for yourself. There's a great deal of suggested material here in any of the above topics that strike you as essential to your future.
[10.22.13: Updated, now 73: 66 Big Things]
Tom has probably been to Dubai at least a dozen times. This, in fact, is his second opportunity to address the annual HR Summit. Old friends from IIR are the organizers—they have shepherded him through working visits to the likes of Dubai, Angola, South Africa, Russia, and Thailand.
Slides: HR Summmit, Dubai
Tom is preparing for his Dubai adventure. He has concocted a "master presentation" which is consistent with his most up-to-date thinking and work.
All yours ...
[Updated 10.22.13: Master, 22 October 2013]
Tom is speaking today at the Nordic Business Forum 2013 in Jyvaskyla, Finland. (Jyvaskyla is about 200KM north of Helsinki.) The 3-day program of which he is part also includes presentations by Malcolm Gladwell, Jack Welch, and Wikipedia founder Jimmy Wales, among others.
Tom's in Stavanger, Norway, and he spoke at a conference titled PULPIT // 2013. There is a popular hiking spot nearby with the same name, Pulpit Rock, or Preikestolen in Norwegian. The presentation is linked below.
Tom spoke to a group at Corporate Visions, a firm that provides "marketing and sales messaging, tools and training products and services" to globally recognized companies. The PPT presentation is linked below, and it includes many new insights Tom has culled from books he's read recently, most notably, books about gaming.
Tom's in Orlando, Florida, speaking to the Institute of International Auditors. For the occasion, he produced a version of his "Systems Have Their Place—Second Place," which you can download here. As always, there are a couple of PPTs, also:
Earlier today Tom was in St Petersburg Beach, Florida, speaking to Jabil. Their website states they have "Global Expertise in Intelligent Supply Chain Design."
Tom's in Kuwait on the Persian Gulf. He's speaking to the Institute of Banking Studies in Kuwait City.
Tom is giving a "hometown" NZ presentation on the issue of what a job will look like (if there are any, he says, admitting to hyperbole) in 10 or so years. It's new material that he's been working on for the past few months. The community group is the "U3A," the University of the Third Age.
Tom revisits Russia, and his PPT recalls his 2006 appearance in that country's Novosibirsk. Tom insists you need EXCELLENCE NOW to master "New trends in marketing and management," the stated theme of the day. Below you can get the presentation from his World Trade Center seminar in Moscow.
The final addition to Tom's "Mother of All Presentations" (MOAP) is available now at ExcellenceNow.com. You can download it as a PowerPoint or a PDF. Section 23 is a collection of classic presentations that join together Tom's work with a wide variety of focus.
We've been releasing a new section of MOAP every other week throughout 2012. We hope you've enjoyed each installment. Feel free to use and share the presentations. As Tom would say, "'steal' all you want!"
Last night, Tom received the Warren Bennis Award for Excellence in Leadership from the Global Institute for Leadership Development. They invited him to speak as part of the award ceremony, and you can see his slides below. Tom has enormous respect for Warren and a passion for Excellence in leadership, so I'm sure his presentation reflects both.
Tom is presenting an all-day conference in, more or less, Brooklyn today. But that's misleading. He's actually speaking in Breukelen, Netherlands, at a Focus Conference. Breukelen is a few miles outside Amsterdam, and the name Brooklyn, New York, is a bastardization of its Dutch founders' Breukelen.
Tom is the featured speaker at a conference titled "MBA in one day," in Niedernhausen, Germany (just outside of Frankfurt). Tom's comment on the title: "Sounds about right to me."
Tom is speaking at PricewaterhouseCoopers' annual partners meeting in Campinas, Brazil. PwC Brazil is an independently owned entity that does business under the global PwC banner. While steaming from London to Argentina in 1915, a pair of PwC professionals stopped at Rio—and, with headquarters' permission, decided to open a Brazilian office. The firm offers a wide variety of business-service products in addition to audit.
Tom guesses that this is about his 25th trip to Brazil; he began his visits in the early days of the global seminar superstars at HSM, headquartered in São Paulo.
[Addendum 22 Aug: Speaking to PwC naturally got Tom onto the subject of Professional Service Firms. Hence, this PDF: Great PSFs.]
Tom is speaking in Cancun to the annual meeting of ANADIM, the Asociacion Mexicana de Distribuidores de Medicinas. The group consists of leaders throughout the pharmacy industry, from the drug discoverer-developers through distributors and retailers.
Tom was the keynote speaker at the Annual Managers Convention in Tel Aviv on Tuesday. If you'd like to get the PPT for the event, it is posted here:
Addendum, 29 June: Annual Managers Convention, Long Version
Boats & boats & more boats. (San Diego, of course!)
Tom has returned from Korea, gone back to Boston to see his 1-year-old granddaughter (20 hour sojourn), and then reversed course and raced (back) to San Diego. (He also spoke there about three weeks ago.) Today his audience is the Credit Union National Association. "I'm very excited," he says. "First, most of these organizations are 'human
scale,' and can effectively compete and thrive by outstanding service to their local(ish) community—'close to the customer' was a pillar of In Search of Excellence, right? Second, I bought my first house, while in the Navy in 1969, courtesy a loan from the Navy Federal Credit Union—so my heart is in this speech maybe even more than normally is the case."
Tom is in Seoul for a high-visibility event, the World Strategy Forum 2012 ("The New Rules: Reframing Capitalism"). "I'm just the 'management guy' amidst prime ministers and Nobel laureates," he says. "I really don't know what I think about 'reframing capitalism,'" he adds. "I've spent the last thirty years saying the problem is we don't truly put people first or put action ahead of talk or execution excellence ahead of planning 'excellence.' I don't imagine that amounts to 'reframing,' but I'll go to my grave saying it's what we need to do to improve our organizations' performance if excellence is our aspiration."
Tom is in San Diego speaking to the Insurance Accounting & Systems Association. IASA's annual conference theme in 2012 is "Achieve Greatness." Obviously, such a theme dovetails perfectly with Tom's 35-year search for and obsession with Excellence. He reports that, as an old sailor, he is delighted to look out his hotel room window and feel comforted by the looming presence of the U.S. Navy's Nimitz Class super carrier USS Carl Vinson/CVN-70, which is home-ported in San Diego.
Tom spoke at the World Innovation Forum in Leon, Mexico, on 24 May. The event was organized by his long-time friends, HSM. He said the audience "are my favorite people—owners and top executives of SMEs (Small and Medium-size Enterprises); they are the lifeblood of every economy."
Tom is speaking today in El Paso for the Instituto Tecnológico de Estudios Superiores de Monterrey. This superb technical university is currently spreading its wings in the U.S., and, in general, via online activities. There are two separate events, and a presentation associated with each one. (This is Tom's 1st speech in El Paso!)
Tom is speaking at the HCA 2012 CEO Summit. Hospital Corporation of America, with approximately 200,000 employees and 163 hospitals (plus miscellaneous other facilities, such as 109 freestanding surgery centers), delivers 5% of all inpatient care in the USA.
(The unanswered question is will he be his normal self, that is, brutal on the topic of patient safety? He does inform us that he will be "brutal" on one key topic: "Excellence in my hospital or franchised fast-food restaurant or distribution center or division imbedded in a monster outfit is a wholly discretionary choice, regardless of regulations or
legislation or even corporate policy. Some leaders produce continued excellence in the face of astounding pressure and ambiguity—there are absolutely no excuses if one chooses to accept less. Moreover, excellence is not a 'year-end goal, or some such. Excellence is your next conversation or meeting or even email. Excellence, pure and simple and in its entirety, is the next five minutes. Or not.")
I spoke in Sydney on 27 March to members of the Australian Human Resources Institute. This is my first seminar in a long while exclusively devoted to "people issues." Hence you may find it of general interest—it's my "last word"—for now!—on this premier enterprise topic.
(As I said to the group, this is very new material—by my definition of "new." A topic, in my opinion, remains "new" as long as it is not effectively implemented. Hence, there is nothing novel herein—but 9 of 10 organizations are a country mile or 10 or 110 from having implemented a truly "people first" enterprise—and, hence, having reaped
the infinite moral and financial benefits associated therewith.)
Tom's first event of 2012 finds him in New Zealand speaking to the Food & Grocery Council. Check out their website, it looks as if they have a hand in everything to do with food in NZ. Slides are below.
(1) In an effort to "get it right," I have revised last week's Johannesburg presentation once again!
(2) I have made minor revisions to the week before's Excellence. Now. 2-page "summary of everything."
(3) I have converted the 2-page "summary of everything" into a PowerPoint presentation.
Herewith, the lot!
Tom spoke to South Africa-based BRG, Business Results Group, in Johannesburg today.
PPT slides are here:
In the recent past, we've offered up posts on "GREAT Professional Service Firms" and "The Adaptive Organization." Here they are again, in PowerPoint format, for your convenience:
Tom is speaking today in Las Vegas to the International Sanitary Supply Association Trade Show and Educational Conference.
Tom is in Dallas, speaking at the Apache Corporation's 2012 Strategic Planning Conference. (And as winter creeps up on Vermont, enjoying the Texas heat and gobbling up Rangers' World Series gear, he tells us.)
Tom remains in Chicago. Today he is addressing members of Foley & Lardner, at their Annual Partners Meeting. The Milwaukee-based law firm has 21 offices and 925 lawyers, and has been operating since 1842 (per Wikipedia).
Tom is speaking today at the gorgeous Arizona Biltmore in Phoenix, for Deloitte Tax LLP at their 2011 North American Global Employer Services Conference.
Tom is in Mexico City (for about the 25th time, he estimates) speaking for his colleagues of 25 years standing, the HSM Group. The event is a Congress of about 3,000 people. All are from SMEs/Small and Medium-sized firms. The event is sponsored by Banamex, to launch a major initiative in support of the SMEs; in Mexico, as elsewhere, these firms are the engines of national economic growth and job creation.
"This scratches one of my great itches," Tom says. "'We 'gurus' have systematically neglected these firms—to our everlasting discredit. This is part of my vigorous campaign to atone for previous sins."
Tom is in San Diego ("slightly different since I first went there, in 1966, when I was in the Navy") speaking to the Gartner Group at their "PPM & IT Governance Summit." Gartner describes itself as "the world's leading information technology research and advisory company." Tom says, "As IS/IT increasingly becomes the (damn near) whole shebang for many/most firms of all sizes, summit participants are wrestling with the most complex issues there are, outside of war and peace—whoops, war and peace are increasingly driven by IS/IT as well!"
Norwich University in Northfield, VT, has a long history as a higher-education innovator of the first order—among other things, it was home to the first ROTC program and was the model and impetus for the Morrill Land Grant colleges which transformed tertiary education in the United States. Norwich's pioneering distance-learning master's degree programs include an on-campus "Residency." Tom is presenting the Todd Lecture Series address primarily to those in Residency 2011 of the School of Graduate and Continuing Studies.
Hanley Wood Business Media is the #1 multi-media company serving the construction industry. Tom spoke yesterday to their Housing Leadership Summit 2011. Homebuilding is still taking it on the chin, to be sure. "Keynoting this event will, indeed, be a unique challenge," Tom said. "On the other hand, battered or not, the relentless pursuit of Excellence is a heady and worthwhile challenge."
Tom is in Boston today ("For once, working at home," he says.) He is speaking to the Target Markets Program Administrators Association. These are the mostly independent administrators/quarterbacks for specialty insurance products—for school districts, construction companies, etc. As he says, "I'm in hog heaven—I believe wholeheartedly in the power of modest-sized specialists to dominate their niche. The Great German Export Engine, the 'Mittelstand,' which I have studied in depth, consists of excellent mid-sized specialists, described by one expert as 'agile creatures darting between the legs of multi-national monsters.' "
You can also follow TMPAA on Twitter @TMPAA.
Tom is at the Fairmont Turnberry Isle Resort & Club in Aventura FL speaking to the Packaging Machinery Manufacturers Institute. "Perhaps it's trite" he says, "but I'll begin with a slide quoting specialty-retail guru George Whalin: 'Be the best. It's the only market that's not crowded.' It's a superb companion to my 30-year obsession/love affair with Excellence."
If not Excellence, what?
If not Excellence now, when?
Tom spoke in Santo Domingo Thursday. The public seminar was directed to representatives from various elements of the agribusiness industry.
BNZ is sponsoring "A Conversation with Tom Peters" at the Museum Events Center in Auckland. You can find the slide presentation below.
Needless to say, the still unfolding tragedy in Christchurch weighs heavily on the mind of everyone involved. "I am especially attuned to a horror like this," Tom said, "having experienced, from inside Candlestick Park, the 1989 Loma Prieta quake in the San Francisco Bay Area."
Tom has taken a break from his writing and New Zealand "sabbatical" to cross the Tasman Sea and speak to the National Business Growth Summit in Sydney, Australia. (His friend, Verne Harnish, CEO of Gazelles Inc. is the instigator-in-chief.)
You'll find his presentation below.
Update: Today Tom's giving an all day workshop as part of the National Business Growth Summit. The slides are below.
Today marks Tom's last speech/event of 2010 (download the slides below). He's addressing the National Association of Independent Life Brokerage Agencies at Gaylord Texan Resort and Convention Center, outside of Dallas in Grapevine, TX. He's been in the public presentation business/arena since 1977. In those 33 years, he figures he's walked on stage almost 3,000 times and logged about 5,000,000 miles in the process.
And as those who've seen him of late know, he loves the work as much or more than ever. Why keep going? His ready response: "There's a lot of unfinished business."
What we're talking about on the front page.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
What we're talking about
on the front page.