"In an increasingly crowded, noisy global marketplace, innovation is not optional." Tom Peters
IT WAS SLO MO. I WATCHED "IT." I SAW "IT." I SENSED "IT." "IT" WAS NOT PRETTY.
"It"? MY SELF CONTROL. GONE. AGE 57. NO … NOT PRETTY.
I nearly paid for "it." THE "CAPTAIN" - A/K/A "God" - NEARLY KICKED ME OFF THE PLANE. [I GUESS HE HAS THE AUTHORITY TO DO SO.] [And it wouldn'ta been the first time.]
"It" was just another flight … on Delta Air Lines.
Truth: NO BIG DEAL.
Just: a little late.
They did "it" …
"They" … JUST CAN'T TELL THE TRUTH.
I LIVE ON A KNIFE'S EDGE. I GET PAID A LOT OF SCRATCH TO SPEAK TO GROUPS. I … SIMPLY … CANNOT BE LATE. Hence, I take botched connections … VERY SERIOUSLY … because I know that overly tight connections are the product of profit-maximizing "strategies" by the airlines.
SO … I … WENT … YES … BATSHIT. (Though I didn't swear at anyone.) The "board" declared that we were leaving … ON TIME. Since it was 5(!) minutes before scheduled departure and there was no sign of life, that was obviously … BULLSHIT. Upon inquiry, I was told that "all was well." FINE. THAT LINE … PROBABLY … WORKS ON A 27-YEAR-OLD. I wasn't buying it. So I asked. And … SURPRISE … I got stonewalled.
Look … airplanes are complicated devices. And … weather rules. I don't wanna fly in the face of bad wind shear. (Lost a good friend that way, on Delta in Dallas.)
BUT I WANT THE BLOODY DAMNED TRUTH. UNVARNISHED. AND TIMELY. VERY TIMELY.
You see … I AM IN CHARGE OF MY BIZARRE LIFE. If the shit hits the fan for the airline - no matter how understandably - I am the one who must deal … DECISIVELY … NOW … with the consequences. Waiting for the airline to rebook me on THEIR "next available flight" just doesn't cut it. AT ALL. EVER.
So … YES … I hate ALL airlines. They ALL … as I see it … have … AN AVERSION TO THE TRUTH.
Do (any of you) "get it": I AM IN CHARGE OF MY LIFE. Thence: I can only make informed decisions if I am … INSTANTLY … informed of … THE WHOLE, UNVARNISHED, UP-TO-THE-MOMENT TRUTH. Period. Now.
I really do HATE the airlines. They are miracle workers (it's an insanely complex system) … BUT THEY WON'T TELL THE TRUTH.
WHAT IS THEIR PROBLEM?
Incidentally, the Delta captain who nearly threw me off the plane was out of bounds, as
I see it. Criticizing his DEAR airline … even loudly … is not cause for Bringing Down The Wrath Of God on a passenger. (I think his real problem was that Henry Kissinger was on the flight, and he wanted no probs.)
While I dislike all airlines, I HATE DELTA. HATE = Big word. I am sorry. Very sorry. In fact, very, very, very sorry.
I do … DEARLY … wish "flying could be fun." FAT CHANCE. (Except … of course … with Southwest.)
* * * *
MESSAGE: JUST DON'T LIE TO ME.
"OMISSION" (HALF TRUTHS) IS WORSE THAN COMMISSION.
Before blogging became all the rage, Tom was posting book reviews and Observations (essentially early blog posts) to this site. You can find the archives below.
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