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"In an increasingly crowded, noisy global marketplace, innovation is not optional." Tom Peters

Tom's Videos, Etc.

Along the way, Tom has recorded a wide selection of video and audio products. From the earliest video made when In Search of Excellence was all the rage, to the videos made to accompany Tom's tour de force, Re-imagine!, we've gathered many of them here. The latest are a series of videos made to accompany The Little BIG Things, exploring many of the 163 Ways to Pursue Excellence presented in the book. Choose from the following categories:

• Tom Topic Videos

• Videos for Purchase

• Speaking Samples

• Audio

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TLBT 80
Leadership: Managing by Wandering Around

Tom uses Starbucks' Howard Schultz as an example to expound his favorite basic from In Search of Excellence: Managing by Wandering Around.

You can watch the video here. [Time: 2 minutes 12 seconds]

[Or, get a PDF transcript of the video's content: Leadership: Managing by Wandering Around.]

TLBT 79
Brand You: Showing Up Matters

Tom presents his view that you can dramatically increase your influence in any negotiation/discussion/process by simply showing up. Take a lesson from The Delaware delegation to the U.S. Constitutional Congress. Be there!

You can watch the video here. [Time: 2 minutes 12 seconds]

[Or, get a PDF transcript of the video's content: Brand You: Showing Up Matters.]

TLBT 78
Leadership: Love Politics

Tom Peters suggests that you should love office politics, but don't lose sight of the big questions, like "Why am I here?"

You can watch the video here. [Time: 2 minutes 4 seconds]

[Or, get a PDF transcript of the video's content: Leadership: Love Politics.]

TLBT 77
Service: TGW and TGR

Tom presents an alternative to minimizing Things Gone Wrong. He suggests you maximize Things Gone Right. Which would you prefer to be remembered for?

You can watch the video here. [Time: 1 minute 57 seconds]

[Or, get a PDF transcript of the video's content: Service: TGW and TGR.]

TLBT 76
Excellence: Tuck in the Shower Curtain

Tom's lesson from Conrad Hilton, master hotelier, is to be sure the little things get done. In Hilton's view, you should tuck in the shower curtain.

You can watch the video here. [Time: 2 minutes 34 seconds]

[Or, get a PDF transcript of the video's content: Excellence: Tuck in the Shower Curtain.]

TLBT 75
Strategy: Personalization Is Important

Tom relates a personal experience to highlight his message—put a personal touch into any presentation to form that all-important connection with your audience, whether it be a roomful or a lone listener.

You can watch the video here. [Time: 2 minutes 30 seconds]

[Or, get a PDF transcript of the video's content: Strategy: Personalization Is Important.]

TLBT 74
Leadership: Listening and ... Four Words

Tom describes his "essence of leadership" formula in two compelling ideas.

You can watch the video here. [Time: 2 minutes 28 seconds]

[Or, get a PDF transcript of the video's content: Leadership: Listening and ... Four Words.]

TLBT 73
Strategy: Measure Innovation

In this video, Tom offers a brilliantly simple, easy-to-implement method for ensuring that a good portion of your work meets the mark on innovation.

You can watch the video here. [Time: 2 minutes 3 seconds]

[Or, get a PDF transcript of the video's content: Strategy: Measure Innovation.]

TLBT 72
Brand You: Three-Minute Apologies

According to Tom, one of the most important practices you adopt—perhaps for the New Year?—should be the apology.

You can watch the video here. [Time: 1 minute 49 seconds]

[Or, get a PDF transcript of the video's content: Brand You: Three-Minute Apologies.]

TLBT 71
Service: Invest in Your People

Tom reminds us that improving the appearance of a business is wasted effort if employee attitude isn't similarly upgraded. That is, it's the people, people.

You can watch the video here. [Time: 2 minutes 45 seconds]

[Or, get a PDF transcript of the video's content: Service: Invest in Your People.]

TLBT 70
Leadership: Hire the Last One Percenters

Tom explains that, when hiring, you should look for a special class of people who can't rest until the job is finished—through that last one percent.

You can watch the video here. [Time: 2 minutes 48 seconds]

[Or, get a PDF transcript of the video's content: Leadership: Hire the Last One Percenters.]

TLBT 69
Brand You: To-Don't List

According to Tom, a must for executives and business managers of all kinds to supplement the "To-Do" list is the "To-Don't" list.

You can watch the video here. [Time: 2 minutes 27 seconds]

[Or, get a PDF transcript of the video's content: Brand You: To-Don't List.]

TLBT 68
Excellence: It Can Happen Anywhere

Tom finds an answer to the question, "But how can what you describe work in my little shop?"

You can watch the video here. [Time: 2 minutes 19 seconds]

[Or, get a PDF transcript of the video's content: Excellence: It Can Happen Anywhere.]

TLBT 67
Strategy: Best Practices, Love 'Em and Hate 'Em

Tom explains that following best practices as a business strategy can be effective ... or not.

You can watch the video here. [Time: 2 minutes 21 seconds]

[Or, get a PDF transcript of the video's content: Strategy: Best Practices.]

TLBT 66
Brand You: You Are the Company You Keep

Tom explains his theory that if you want to be more innovative, you must hang out with interesting people who pull you into the future.

You can watch the video here. [Time: 1 minute 56 seconds]

[Or, get a PDF transcript of the video's content: Brand You: You Are the Company You Keep.]

TLBT 65
Service: Customer Loyalty

Forget the complex data analysis (such as least squares fits), Tom says, and concentrate on the customer. You'll be amazed at the possible payoff.

You can watch the video here. [Time: 2 minutes 18 seconds]

[Or, get a PDF transcript of the video's content: Service: Customer Loyalty.]

TLBT 64
Leadership: Lead by Example

Tom says "It's always show time" (quoting David D'Alessandro) if you're in a leadership position. You lead by example whether trying to or not.

You can watch the video here. [Time: 2 minutes 30 seconds]

[Or, get a PDF transcript of the video's content: Leadership: Lead by Example.]

TLBT 63
Strategy: Pay Attention to Boomers

Though young people are important to marketers in these times, Tom argues, marketers had better keep an eye on boomers, also.

You can watch the video here. [Time: 2 minutes 52 seconds]

[Or, get a PDF transcript of the video's content: Strategy: Pay Attention to Boomers.]

TLBT 62
Brand You: 2 Decisions a Year Define You

Tom insists that your legacy is determined by the people you leave behind—those you promote into strategic positions—so he asks you to choose wisely.

You can watch the video here. [Time: 2 minutes 12 seconds]

[Or, get a PDF transcript of the video's content: Brand You: 2 Decisions a Year Define You.]

TLBT 61
Strategy: Brand Equals Talent

Tom reminds us that branding efforts go only so far if not accompanied by an emphasis on the talent, i.e., people.

You can watch the video here. [Time: 1 minute 55 seconds]

[Or, get a PDF transcript of the video's content: Strategy: Brand Equals Talent.]

TLBT 60
Excellence: Bias for Action

Tom goes back to his roots, revisiting the first of the basics from In Search of Excellence, A Bias for Action.

You can watch the video here. [Time: 2 minutes]

[Or, get a PDF transcript of the video's content: Excellence: Bias for Action.]

TLBT 59
Brand You: Read These Books

Tom says it's all about relationships. Not only that, he provides a must-read book list that will help you with relationships in business.

You can watch the video here. [Time: 1 minute, 59 seconds]

[Or, get a PDF transcript of the video's content: Brand You: Read These Books.]

TLBT 58
Strategy: On People Turning 50

Tom provides a compelling argument for marketing to the over-50 population, including this quote from Bill Novelli of AARP: "People turning fifty today have more than half of their adult life ahead of them."

You can watch the video here. [Time: 3 minutes, 6 seconds]

[Or, get a PDF transcript of the video's content: Strategy: On People Turning 50.]

TLBT 57
Leadership: Key Question

Tom says, "When you become a senior leader, you're not supposed to be the number one strategist, you're supposed to hire the number one strategist... Who have you developed and precisely how have you developed them?"

You can watch the video here. [Time: 3 minutes, 37 seconds]

[Or, get a PDF transcript of the video's content: Leadership: Key Question.]

TLBT 56
Excellence: Cross-Functional Communication

Lousy cross-functional communication is often listed as issue number one within organizations. Tom says cross-functional excellence boils down to one main variable. And it's extraordinarily simple. Watch the video to find out what it is.

You can watch the video here. [Time: 2 minutes, 56 seconds]

[Or, get a PDF transcript of the video's content: Excellence: Cross-Functional Communication.]

TLBT 55
Brand You: Shut Up

You'll be amazed by what you learn if you're willing to do one very simple thing: Shut up. According to Tom, listening—even through uncomfortable silences—is an essential sales tool.

You can watch the video here. [Time: 2 minutes, 59 seconds]

[Or, get a PDF transcript of the video's content: Brand You: Shut Up.]

TLBT 54
Strategy: Women & Relationships

According to Tom: "Women look at relationships with more depth and complexity than men do." It's essential to understand this if you're working with women in leadership positions or if you're developing products for women.

You can watch the video here. [Time: 2 minutes, 21 seconds]

[Or, get a PDF transcript of the video's content: Strategy: Women & Relationships.]

TLBT 53
Service: Develop Internal Customers

Tom argues that your internal customers are more important than your external customers. As a waitress, focusing on your relationship with the chef can directly impact your performance with a diner.

You can watch the video here. [Time: 2 minutes, 26 seconds]

[Or, get a PDF transcript of the video's content: Service: Develop Internal Customers.]

TLBT 52
Brand You: Thank You Notes

Tom once wrote 30 Rules of Implementation. The first one? Thank you notes. "Recognition, appreciation, nothing gets you further—and it also makes you a better human being."

You can watch the video here. [Time: 2 minutes, 50 seconds]

[Or, get a PDF transcript of the video's content: Brand You: Thank You Notes.]

TLBT 51
Leadership: The 3 H's

According to Tom, "If you understand the 3 H's, you you don't need to understand anything else about business success."

You can watch the video here. [Time: 1 minute, 24 seconds]

[Or, get a PDF transcript of the video's content: Leadership: The 3 H's.]

TLBT 50
Strategy: Kindness is Free

Kindness is free. Tom uses a surprising example from the healthcare industry to highlight the kind of impact kindness can have, without any financial investment.

You can watch the video here. [Time: 3 minutes, 24 seconds]

[Or, get a PDF transcript of the video's content: Strategy: Kindness is Free.]

#49
Excellence: Courtesy Matters

Tom reminds us that grand gestures aren't always necessary, it's the little things that matter.

You can watch the video here. [Time: 1 minute, 16 seconds]

[Or, get a PDF transcript of the video's content: Excellence: Courtesy Matters.]

#48
Strategy: Hold 'em and Fold 'em

Persistence. You've gotta have more than your share to succeed. There's plenty of advice out there about knowing when to give up. Tom's advice? Hold out longer than anyone thinks is wise.

You can watch the video here. [Time: 1 minute, 50 seconds]

[Or, get a PDF transcript of the video's content: Strategy: Hold 'em and Fold 'em.]

#47
Brand You: TDY Finance

Tom advises you to take on a temporary duty assignment in the finance department. The relationships you build there will be priceless in getting things done.

You can watch the video here. [Time: 2 minutes, 18 seconds]

[Or, get a PDF transcript of the video's content: Brand You: TDY Finance.]

#46
Leadership: The Squint Test

Tom explains that you don't have to be exact, but your project team should resemble the market it serves or something is very wrong.

You can watch the video here. [Time: 2 minutes, 21 seconds]

[Or, get a PDF transcript of the video's content: Leadership: The Squint Test.]

#45
Innovation: Angry People Make Change

Tom tells us the single source of innovation is angry people. Their anger allows them to penetrate the resistance they encounter.

You can watch the video here. [Time: 2 minutes, 57 seconds]

[Or, get a PDF transcript of the video's content: Innovation: Angry People Make Change.]

#44
Strategy: 12 x 20 = 240

Lunch. Tom runs the numbers on the potential opportunities you have to build your network and solve problems.

You can watch the video here. [Time: 2 minutes, 18 seconds]

[Or, get a PDF transcript of the video's content: Strategy: 12 x 20 = 240.]

#43
Brand You: GTHOOTO

Tom simplifies the Managing By Wandering Around strategy. If you're a leader, you need to do it now.

You can watch the video here. [Time: 1 minute, 40 seconds]

[Or, get a PDF transcript of the video's content: Brand You: GTHOOTO.]

#42
Excellence: Thoughts on Tom Watson

Tom shares the secret of Excellence according to Tom Watson, founder of IBM.

You can watch the video here. [Time: 1 minute, 49 seconds]

[Or, get a PDF transcript of the video's content: Excellence: Thoughts on Tom Watson.]

#41
Leadership: The Power of Apology

Tom encourages us to become students of apology. He says, "Learning how to apologize effectively is the real essence of strategic strength."

You can watch the video here. [Time: 3 minutes, 2 seconds]

[Or, get a PDF transcript of the video's content: Leadership: The Power of Apology.]

#40
Strategy: Sock Solution

A reminder from Tom that unsexy solutions can be tremendously valuable, on the scale of tens of thousands of lives saved.

You can watch the video here. [Time: 2 minute, 54 seconds]

[Or, get a PDF transcript of the video's content: Strategy: Sock Solution.]

#39
Brand You: Never Trash Your Competitors

It may be a simple truth, but it's a valuable one. Tom reminds us not to stoop so low as to badmouth the competition.

You can watch the video here. [Time: 2 minute, 38 seconds]

[Or, get a PDF transcript of the video's content: Brand You: Never Trash Your Competitors.]

#38
Strategy: The Story is More Powerful than the Brand

Tom describes just how powerful storytelling can be and argues that's why it's essential to turn your brand into a story.

You can watch the video here. [Time: 1 minute, 55 seconds]

[Or, get a PDF transcript of the video's content: Strategy: The Story is More Powerful than the Brand.]

#37
Excellence: MBWA

Tom recounts how he discovered the term MBWA, Managing By Wandering Around in the late seventies, and argues for you to practice it.

You can watch the video here. [Time: 2 minutes, 23 seconds]

[Or, get a PDF transcript of the video's content: Excellence: MBWA.]

#36
Brand You: Engage Your Brain

Tom uses an example from Dan Coyle's The Talent Code to show how much more effective you are when you're engaged with what you're doing. Sounds simple, but the example provides an argument for adding challenges to your work.

You can watch the video here. [Time: 2 minutes, 23 seconds]

[Or, get a PDF transcript of the video's content: Brand You: Engage Your Brain.]

#35
Leadership: The 4 Most Important Words

Tom says that if you're really interested in engaging your workforce, you'll use four simple words.

You can watch the video here. [Time: 1 minute, 51 seconds]

[Or, get a PDF transcript of the video's content: Leadership: 4 Most Important Words.]

#34
Strategy: War on Systems

Systems are necessary. But they shouldn't strangle you. Tom's all in favor of attacking your own systems, in order to serve the customer better.

You can watch the video here. [Time: 1 minute, 29 seconds]

[Or, get a PDF transcript of the video's content: Strategy: War on Systems.]

#33
Brand You: You Are Your Calendar

Tom tells it like it is: The calendar never lies. You can claim something is your priority, but if your calendar doesn't reflect it, you're lying to yourself.

You can watch the video here. [Time: 2 minute, 28 seconds]

[Or, get a PDF transcript of the video's content: Brand You: You Are Your Calendar.]

#32
Service: Problem with Perfection

Tom argues in favor of the brilliant comeback when compared to a perfect record.

You can watch the video here. [Time: 1 minute, 56 seconds]

[Or, get a PDF transcript of the video's content: Service: Problem with Perfection.]

#31
Leadership: American vs Southwest

Tom gives a powerful example of what happens when you treat your employees like customers.

You can watch the video here. [Time: 2 minutes, 33 seconds]

[Or, get a PDF transcript of the video's content: Leadership: American vs Southwest.]

#30
Brand You: Everybody Is a Salesperson

According to Tom, when you interact with anyone outside your organization, you are in sales, and you should think of yourself as an ambassador.

You can watch the video here. [Time: 2 minutes, 21 seconds]

[Or, get a PDF transcript of the video's content: Brand You: Everybody Is a Salesperson.]

#29
Strategy: Space Matters

Tom explains why who sits next to whom in your office can make a huge difference.

You can watch the video here. [Time: 2 minutes, 41 seconds]

[Or, get a PDF transcript of the video's content: Strategy: Space Matters.]

#28
Excellence: Language Matters

Tom asks that you pay attention to the language you use. "If you want an energetic place, use energetic language." Are you measuring whether things are "Insanely Great"?

You can watch the video here. [Time: 2 minutes, 45 seconds]

[Or, get a PDF transcript of the video's content: Excellence: Language Matters.]

#27
Leadership: Building Success

Tom shares Dave Liniger of RE/MAX's philosophy: your goal should be to make the people who work for you successful. That increases the odds of your own success.

You can watch the video here. [Time: 2 minutes, 2 seconds]

[Or, get a PDF transcript of the video's content: Leadership: Building Success.]

#26
Service: Graniterock Company

Tom tells the story of Graniterock Company, an example of how to remind customers of just how Excellent your service can be—money back guaranteed!

You can watch the video here. [Time: 1 minute, 42 seconds]

[Or, get a PDF transcript of the video's content: Service: Graniterock.]

#25
Organizations as Cathedrals

Tom gives his definition of excellent organizations. He says that they should be "no less than cathedrals."

You can watch the video here. [Time: 2 minutes, 17 seconds]

[Or, get a PDF transcript of the video's content: Organizations as Cathedrals.]

#24
More on Brand You

Tom explains that taking control of your own career is not an option, but a must.

You can watch the video here. [Time: 3 minutes, 8 seconds]

[Or, get a PDF transcript of the video's content: More on Brand You.]

#23
Brand You: You Are Your Story

Gandhi says that your life is your message. In the latest addition to the Little BIG Things video series, Tom says that your brand is your story.

You can watch the video here. [Time: 2 minutes, 27 seconds]

[Or, get a PDF transcript of the video's content: You Are Your Story.]

#22
Strategy: The Power of "I'm Sorry"

With Tom's push for excellence in the health care industry, of course he mentions it it in The Little BIG Things. In this video he describes a very little thing that makes a very BIG difference in patient satisfaction.

You can watch the video here. [Time: 2 minutes, 45 seconds]

[Or, get a PDF transcript of the video's content: The Power of "I'm Sorry".]

#21
Excellence: On Enterprise

Tom defines the aspiration of organizations. After all, "organizations exist for one and only one reason, and that is to be of service."

Watch the video. [Time: 2 minutes, 26 seconds]

[A PDF transcript of the video's content is also available: Excellence: On Enterprise.]

#20
Brand You: Build Your Legacy

Tom asks, "What will your legacy be from today?"

Please watch the video. [Time: 2 minutes, 5 seconds]

[A PDF transcript of the video's content is also available: Brand You: Legacy.]

#19
Brand You: First Impressions

Tom tells us that Roger Ailes declares that a person has only 7 seconds to make that all-important first impression.

Watch the video. [Time: 2 minutes, 32 seconds]

[A PDF transcript of the video's content is also available: First Impressions.]

#18
Servant Leadership

Tom asks "What have you done in the past 24 hours to be of service to your organization?"

Watch the video. [Time: 2 minutes, 32 seconds]

[A transcript of the video's content is also available: Servant Leadership.]

#17
Strategies: Thoughts on Budget

Some of the most noted engineering projects in the world came in over budget. Tom says don't ignore budget, but ...

Watch the video. [Time: 3 minutes, 4 seconds]

[A transcript of the video's content is also available: Thoughts on Budget.]

#16
Strategies: Diversity Wins

A book by Scott Page titled The Difference states that diverse groups beat the ones filled with experts, almost every time. See Tom's take on it by
watching the video. [Time: 2 minutes, 55 seconds]

[If you'd like a transcript, you can get it here as a PDF: Diversity Wins.]

#15
Innovation Equality

Tom suggests you implement an Innovation Equality Day. Watch the video to learn more. [Time: 1 minute, 37 seconds]

[To get the transcript in PDF form, you can use this link: Innovation Equality.]

#14
Strategy: Be Extraordinary

Tom describes a meeting with Barry Gibbons, former chief of Burger King, in which Tom sparks Barry's realization that anything is better than being ordinary.

Please watch the video. [Time: 3 minutes, 5 seconds]

[If you'd like a PDF of this video's transcript, you can download it here: Strategy: Be Extraordinary.]

#13
Strategies: First-line Supervisors

Tom reveals why choosing first-line supervisors is among the most important decisions a business can make. He also expanded on these ideas in a recent blog entry.

Watch the video. [Time: 2 minutes, 38 seconds]

[If you'd like a PDF transcript of this video, you can download it here: Strategies: First-line Supervisors.]

#12
Leadership: Don't Use Standardized Forms

Tom compares your business to an NFL franchise or a Symphony Orchestra. Can you imagine either of these groups using a standard HR assessment to choose their talent? Tom believes your talent should be equally as unique as theirs.

You can watch the video to see Tom present his case. [Length: 3 minutes, 14 seconds]

[If you'd like a transcript of this video, you can download it here as a PDF: Leadership: No Standardized Forms.]

#11
Service: On Thoughtfulness

Tom presents his case for including thoughtfulness in your values/vision statement. He believes that it's the key to customer satisfaction and retention, employee satisfaction and retention, and more.

Watch the video. [Length: 2 minutes, 50 seconds]

[If you'd like a transcript of this video, you can download it as a PDF: Service: Thoughtfulness.]

#10
Leadership: Milestones Matter

Tom describes his drive from Tinmouth VT to Boston MA with milestones (short-term goals) along the way. Do you have a milestone/goal for the next 24, 48, or 72 hours? According to Tom, it pays to master the art of milestoning.

Watch the video. [Length: 3 minutes, 40 seconds]

[If you'd like a transcript of this video, you can download it as a PDF: Leadership: Milestones.]

#9
Leadership: The Problem Isn't the Problem

Tom argues that the reaction to the problem often becomes more of a problem than the original misstep would have been if dealt with honestly. As he's been known to say: "Foul up. Fess up. Fast. Fastidiously."

Watch the video. [Length: 2 minutes, 10 seconds]

[If you'd like a transcript of this video, you can download it as a PDF: Leadership: The Problem Isn't the Problem.]

#8
Brand You: Work on Your Writing

Tom reminds us that writing is a craft to be honed.

Watch the video. [Video length: 2 minutes, 58 seconds]

[If you'd like a PDF transcript of this video, you can download it here: Brand You: Work on Your Writing.]

#7
Brand You: Start Something Dull

Tom shares the story of two men who, by doing very dull things, have made a lot of money.

Watch the video. [Video length: 3 minutes, 57 seconds]

[If you'd like a PDF transcript of this video, you can download it here: Brand You: Start Something Dull]

#6
Excellence: Don't Fear Failure

Tom tells a story about a man who was unafraid to fail, and why that makes him an Excellent role model.

Watch the video. [Video length: 2 minutes]

[If you'd like a PDF transcript of this video, you can download it here: Excellence: Don't Fear Failure]

#5
Leadership: Listening

Tom uses an example from the healthcare industry to highlight the importance of listening. According to Tom, "the single most significant strategic strength that an organization can have is not a good strategic plan, but a commitment to strategic listening on the part of every member of the organization."

Watch the video. [Video length: 3 minutes, 37 seconds]

[If you'd like a PDF transcript of this video, you can download it here: Leadership: Listening]

#4
Recession Thoughts: 44 Strategies

Tom's frequently asked to provide the "secret" or the "clever strategies" for surviving and thriving in a great recession. Here are his suggestions.

Watch the video. [Video length: 4 minutes, 53 seconds]

[If you'd like a PDF transcript of this video, you can download it here: Recession Thoughts: 44 Strategies]

#3
Recession Thoughts: Sacred Trust

Tom describes leadership as a sacred trust. He says that the decision to lead is the decision to be responsible for the growth and development of your fellow human beings.

Watch the video. [Video length: 3 minutes, 25 seconds]

[If you'd like a PDF transcript of this video, you can download it here: Recession Thoughts: Sacred Trust]

#2
Out-Read the Other Guy

Tom reminds us that a key to success is reading. Staying informed and developing your analytical skills is essential.

Watch the video. [Video length: 2 minutes, 4 seconds]

[If you'd like a PDF transcript of this video, you can download it here: Brand You: Out-Read the Other Guy]

#1
Recession Thoughts: Lending

Tom shares some thoughts on the recession. Business is ultimately all about individuals. Good lending officers understand this and, as a result, pay attention to individuals and they stay in touch.

Watch the video. [Video length: 2 minutes, 50 seconds]

[If you'd like a PDF transcript of this video, you can download it here: Recession Thoughts: Lending]

Inspiration
The first video in the Off the Cuff series shows Tom responding to a question from Keith Clark, "Where do you find your inspiration on your most difficult days?"

Innovation within Large Companies

The Off the Cuff series continues with Tom answering this question from Jack Webb-Heller, "Why don't big companies innovate, and who are the best that do?"

Advice on Writing and Communication

In this video from the Off the Cuff series, Tom is asked, "What is the greatest piece of advice you ever received that has made you a better writer or communicator?" It's a terrific question for Tom, and he discusses not only writing influences, but touches on public speaking as well.

Front Line Managers
In this Off the Cuff video, longtime fan Dave Wheeler asks where Tom's focus on front line managers came from.

Tom Peters' Re-imagine! Business Excellence in a Disruptive Age

In this revolutionary program that originally aired on PBS stations throughout America during the spring and summer of 2004, Tom will show you how organizations are meeting the challenges of tomorrow—and achieving new levels of excellence. You’ll see how one company dealt with tremendous change and came up with an innovative solution that transformed their brand and the corporate culture. You'll also watch great customer service and WOW! projects at work. Tom delivers inspirational and thought-provoking messages in these video case studies.

You can order the 78-minute Re-imagine! video from Enterprise Media, or shorter videos presenting individual case studies taken from the above are also available:

• Ellie Mae: Re-imagine Technology & the Customer
• Jordan’s Furniture: Re-imagine The Customer Experience
• Memorial Hospital and HealthWorks Kids Museum: Turning Work Assignments into WOW Projects
• OXO Good Grips: Think Differently
• The Container Store: Re-imagine Customer Service and Talent
• TNT: Dealing With Change

In Search of Excellence

Motivate your employees to be more innovative, responsive, and committed than ever before with this classic video! In this intriguing and inspiring case-study-based program, Tom Peters is your host and guide for a far-ranging, behind-the-scenes investigation of phenomenally successful organizations. You'll see how "Quality" and "Customer Service" have truly become a way of life.

You can order this 88 minute video from Enterprise Media.

Passion for Excellence with Tom Peters

In this classic program, Tom Peters highlights the creative methods and accomplishments of some "hang-tough, never-say-die" individuals. You'll hear about Air Force Ret. General Bill Creech who motivated airmen into being better maintenance and support people through the use of medals, medallions, and flags. You'll hear about Baltimore Mayor Donald Schaefer who "sold" potholes to promote city restoration. Those are just two examples of the people who have a passion for excellence profiled in this video.

You can order this 63 minute video from Enterprise Media.

Passion for Customers with Tom Peters

Tom Peters gets to the heart of the "excellence message" by taking you on location to five leading organizations that provide superior customer service. Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given them their competitive edge. You'll visit Federal Express, The Limited, Worthington Industries, University National Bank & Trust, and the Louisville Redbirds.

You can order this 67 minute video from Enterprise Media.

Excellence in the Public Sector with Tom Peters

Tom Peters does more than destroy the myth that, by definition, public sector management must be poor. He offers examples of five organizations whose managerial excellence provides a blueprint for success in both public and private sector organizations.—Houston Metropolitan, Houston, TX

The film accomplishes its purpose: to show that it is possible to achieve excellence with the taxpayer's money and to explain how it's done.—Barbara Holsopple, the Phoenix Gazette

Tom Peters proves that the management revolution is not confined to the private sector—that a revolution is brewing in the public sector, too. He travels to five organizations—the Navy Depot at Alameda, California; the National Theater Workshop of the Handicapped in New York City; the City of Phoenix, Arizona; the Department of Juvenile Justice in New York City; and the National Forest Service in Ochoco, Oregon—and uncovers the secrets of their management success.

You can order this 59 minute video from Enterprise Media.

Everything is Design© Video with Tom Peters

Presented by ChartHouse Learning, 2002

Everything is design … and we are all designers! Design is more than the curve of a handle, a flashing icon, or a translucent toothbrush holder.

Design affects everything we create—products, services, processes, websites, conversations, even careers. Its effect is rarely neutral. The purposeful thought—or lack of it—that we put into design is the difference between an experience that is easy, helpful, fun, inspiring—or totally frustrating!

In a world in which so many experiences are the same, great design is the key to creating an emotional connection that makes people crave what you do. Join Tom for a passionate exploration of what he calls one of the most "promising untapped economic opportunities" of our time. Everything is Design© will challenge you to recognize all the opportunities you have to win your customers' hearts by meeting their needs and desires.

You can order this 41 minute video from Enterprise Media.

The Leadership Alliance

Never has management expert Tom Peters been more impassioned than he is about our need for leadership. On location with four outstanding individuals, and in front of a live audience, Peters reveals the practical lessons in leadership and teambuilding that can be learned from compelling examples:

• Pat Carrigan, the first woman to manage an assembly plant at General Motors
• Dennis Littky, the principal of formerly problem-plagued Thayer High School
• Vaughn Beals, Chairman of Harley Davidson—the last of the American companies to succeed in the highly competitive motorcycle industry
• Ralph Stayer of Johnsonville Foods

You can order this 64 minute video from Enterprise Media.

Re-imagine!

Tom explains that your company's size doesn't matter—if you have a different selling proposition. Yes, he says you can take on the biggest competitor imaginable, in this video of 7 minutes and 8 seconds.
Windows Media Player (ASF file, 39.02 MB) or Flash Player (FLV file, 11.45 MB)

Setting the Agenda

Does what you're doing keep the CEO of your competitors up at night? If not, you're not setting the agenda, Tom declares, in this video of 3 minutes 41 seconds.
Windows Media Player (ASF file, 26.56 MB) or Flash Player (FLV file, 8.76 MB)

Twenty-five

Twenty-five is the number of stores visited each week by a well-known CEO. See Tom tell the story in this video lasting 2 minutes 45 seconds.
Windows Media Player (ASF file, 15.97 MB) or Flash Player (FLV file, 7.81 MB)

Power Tools

IS and IT are the Power Tools that make powerful strategies, according to Tom in this 59-second clip.
Windows Media Player (ASF file, 6.97 MB) or Flash Player (FLV file, 2.49 MB)

Try It!

If you don't throw enough stuff against the walls, you won't get much to stick. Tom exhorts us all to try things—many new things—in this video of 3 minutes 10 seconds.
Windows Media (21.55 MB) or Flash file (8.14 MB)

Experience

Tom describes the now-familiar value-add ladder—from raw materials, to products, to services, to the ultimate business offering of an experience, in this video of 4 minutes 7 seconds.
Windows Media Player (ASF file, 17.33 MB) or Flash Player (FLV file, 6.68 MB)

Talent

Find talent; pay them well; hire young talent; choose diversity to foster innovation. These are Tom's lessons in this video of 4 minutes 24 seconds.
Windows Media Player (ASF file, 18.36 MB) or Flash Player (FLV file, 7.50 MB)

We Are in a Brawl with No Rules

Classic Tom. He predicts that 90 percent of white-collar jobs will be lost or changed beyond recognition, in this video of 3 minutes 11 seconds.
Windows Media Player (ASF file, 14.39 MB) or Flash Player (FLV file, 5.45 MB)

HSM Sao Paulo

Tom spoke in August 2010 at Forum HSM De Estrategia. This video is a short excerpt with Portuguese subtitles focusing on the topic of adding value.

Watch the video. [Time: 1 minutes, 14 seconds]

Leadership

In June 2011, Elliott Masie was putting an event together, and asked Tom to address the participants via video about Leadership. You can find the video here. (3 minutes 32 seconds)

In November 2010, Tom keynoted the Drucker Centennial Day celebration about Leadership.

Brand, Design, and Differentiation

Tom Peters on standing out through brand and design from Bvo on Vimeo.

Organizational Excellence

According to Tom, "fundamentally the brand is the talent" and the best way to serve your external customer is to be sure to serve your internal customers, your employees, first. By happenstance, this topic coincides with one of Tom's slide sets called "The Customer Comes Second." [Video length: just under 3 minutes]

Tom Peters on Organizational Excellence from Tom Peters on Vimeo.

[If you'd like a PDF transcript of this video, you can download it here: Organizational Excellence]

The Dream Manager

Tom describes discovering Cool Friend Matthew Kelly's book, The Dream Manager. Watch the video for Tom's take on engagement and what a leader's role is when it comes to the dreams of their talent. [Video length: 3 minutes, 16 seconds]

Tom Peters on The Dream Manager from Tom Peters on Vimeo.

[If you'd like a PDF transcript of this video, you can download it here: The Dream Manager]

Corporate Social Responsibility

In this video, Tom exhorts that corporate social responsibility shouldn't just be an empty branding tactic. After all, organizations are groups of humans and he believes that CSR is about being a member of the community. [Video length: nearly 4 minutes]

Tom Peters on Corporate Social Responsibility from Tom Peters on Vimeo.

[If you'd like a PDF transcript of this video, you can download it here: Corporate Social Responsibility]

Politics

In this video, Tom gives his opinion of politics on the job. His opinion being that politics is part of every task, and if you don't want to "play politics," you really won't get much done. If you want to succeed at implementation, then you'd better want to involve yourself in politics, too. [Video length: 1 minute 44 seconds]

Tom Peters on Politics from Tom Peters on Vimeo.

If you'd like a PDF transcript of this video, you can download it here: Politics]

Definition of Leadership

We frequently get asked for Tom's definition of leadership, and, in this video you'll find the answer. The essence can be found in this quote from Robert Altman's lifetime achievement Oscar acceptance speech: "The director allows an actor to become more than they've ever dreamed of being." [Video length: nearly 4 minutes]

Tom Peters on the Definition of Leadership from Tom Peters on Vimeo.

[If you'd like a PDF transcript of this video, you can download it here: Definition of Leadership]

Passion!

Tom makes the case for hiring for passion over experience. He says, as he and Bob Waterman argued in In Search of Excellence, that the numbers are the soft stuff and the truly hard stuff is "passion, energy, values, character, enthusiasm." [Video length: 3 minutes]

Tom Peters on Passion! from Tom Peters on Vimeo.

[If you'd like a PDF transcript of this video, you can download it here: Passion!]

Yes, You Are in Sales!

No matter your job title, no matter your function within an organization, no matter your skills, you must also be a salesperson. Tom gives as an example a successful Hollywood producer who taught himself sales to pave his own path to big success. He continues on to say that if you want to get anything done [and implementaion is paramount to Tom], then you are in sales. [Video length: 3 minutes, 17 seconds]

Tom Peters on Yes, You Are in Sales! from Tom Peters on Vimeo.

[If you'd like a PDF transcript of this video, you can download it here: Yes, You Are in Sales!]

Excellence. Always.

Tom asks, "If not excellence, what?" What else should you be doing with your time, your life? He agrees with Thomas Watson, Sr., the talented early leader of IBM, that you should make a personal commitment never again to do anything that is not excellent. [Video length: 3 minutes, 44 seconds]

Excellence Always from Tom Peters on Vimeo.

[If you'd like a PDF transcript of this video, you can download it here: Excellence. Always.]

Newpreneurs and the Economy

Tom discusses the state of the economy in June 2009 along with tips for starting a business and the Alibaba.com Newpreneur of the Year contest (the contest is now over).

Start up Advice for Newpreneurs

After speaking at the Alibaba.com Newpreneur of the Year Finale in San Francisco, CA on November 18, 2009, Tom Peters sat down to give advice to budding entrepreneurs on how to get started and be successful in this economy.

Live in London

Live in London features highlights from Tom Peters' Dec. 9, 2003, all-day seminar at the London Hilton Metropole to more than 500 business leaders. In this program, Tom discusses his latest thinking on leadership and challenges the audience to "re-imagine" excellence in the 21st century. As always, Tom is energetic and thought-provoking, offering ideas and case studies that you can use in your career and business.

You can order this 60 minute CD from Red Audio or Amazon.com.

The Leadership Eleven Masterclass

This 5 CD set is the recording in its entirety of Tom Peters' Dec. 9, 2003, all-day seminar at the London Hilton Metropole to more than 500 business leaders. The seminar focuses on Tom's Leadership Eleven - the eleven most important elements of modern management. These include Talent Management, Opportunity Management and Barrier Management. For each topic Tom presents his research and ideas in an inspiring and engaging way that leave you with plenty of thoughts on how to improve your management style and your company.

You can order this 5 CD set from Red Audio or Amazon.com.

The Fight for Competitive Advantage

This unique one day event, set in a mock boxing ring at the prestigious venue The Brewery in London, examines the key drivers in the fight for competitive advantage, presenting the very best experience and models from the US and from Europe. Tom Peters and Richard Scase debate key issues such as business leadership, technology, HR strategies, globalisation, marketing, branding and future trends from a UK, European, US and global perspective. In the ring in this sparring match of inspirational words, are:
Tom Peters: best selling business author and the world's top management guru
Richard Scase: author, academic, entrepreneur and Europe's leading business strategist

You can order this 5 CD set from Red Audio.

Excellence in the Organization
From Tom Peters and Robert Townsend comes an innovative, informative discussion of their favorite subjects—American management, getting ahead, making good products, treating people right and striving for excellence. Peters and Townsend excel at clearing out mental cobwebs and cliche thinking. With Excellence in the Organization, you'll notice new things about your organization and how it works—and, most importantly, how it can be modified for optimum efficiency and satisfaction.

You can download the audio cassette in MP3 from Unique Warez.